New World Depot – We fulfilled a high volume of orders from 11.11 sales campaign just within 2 days

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New World Depot is an online store that sells various hot-selling products such as home living products, home appliances, packing materials, gadget accessories, and more. They started this online business 8 years ago and currently have around 10 stores on Shopee, Lazada, and TikTok.

Facing challenges in processing orders from multiple channels and training for new staff

Despite selling on multiple channels is a great way to reach a wider audience, it was not easy to manage all these stores together. They had no choice but to give up selling on some marketplaces because they couldn’t efficiently manage all these channels.

“Before we used SiteGiant, we had to give up many marketplaces. We had to process our orders separately in multiple seller centers and then manually assign these orders to pickers. These processes were really troublesome for us.”

In addition, Syed faced challenges in training new staff to become familiar with their warehouse operation.

“We had a hard time training new pickers. They would forget the product’s location and sometimes take or pack the wrong product. Packing the wrong product would really cause a loss for the company.”

What New Word Depot says about SiteGiant WMS?

After implementing SiteGiant WMS, their warehouse operation significantly improved. They only need to use SiteGiant, one dashboard to process orders from multiple channels. This way, they can carry out their jobs more efficiently and reduce the fulfillment error rate.

“SiteGiant WMS provide convenience for us to assign picking, packing and sorting tasks to our staff. The issue of picking the wrong items has been greatly reduced. It is easier to train new staff now. Our staff just has to refer to their smartphones to know what and where to pick the items.”

Fulfilled 10x more volume of orders from 11.11 sales campaign within 2 days

Despite receiving 10 times more orders than usual during the 11.11 sales campaign, New World Depot managed to fulfill all orders within 2 days.

“We were really busy during the 11.11 sales campaign. Our orders were 10 times more than usual. With SiteGiant WMS, we managed to get all parcels ready for pick up just within 2 days. The system really helped to increase our packing speed and it is also reliable for us.”

Perform stock transfers with just a smartphone

SiteGiant WMS also provide convenience for Syed and his team to perform stock transfers.

“We don’t have to use a computer to make stock adjustments. All we need is just a smartphone to perform stock transfers.”

We are glad that SiteGiant WMS has helped them streamline their warehouse operation and increase their fulfillment capacity, especially during the big campaigns. 

Interested to know more about SiteGiant WMS?

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