Payment Reconciliation

Simplify the cross-checking of your marketplaces’ overcharged shipping fee, late payment and unpaid payment

Simplify the cross-checking of your marketplaces’ overcharged shipping fee, late payment and unpaid payment


Have you been paid correctly by marketplaces?

Payout received from the marketplace does not tally?

Not sure how much shipping fee has been charged by the marketplace?

No idea which orders have not been paid by the marketplace?

SiteGiant Payment Reconciliation can help!

Top 8 reasons to use Payment Reconciliation

Wide range of reports for checking payments

Up to 12 reports available for you to easily cross-check your marketplace order paid status, overcharged shipping fee, free shipping fee, success claimed amount, transaction, commission and many more.

No need to manually upload marketplace account statements

SiteGiant uses API to retrieve the payment data from marketplaces. Thus, you can completely remove the need  to download and upload the marketplace account statement manually.

Easily check your marketplace’s paid and unpaid orders

By selecting “paid” or “unpaid” option under the Income Status, you will be able to filter orders which have been paid or have not been paid by Lazada, Shopee & TikTok Shop.

Cross-check Free Shipping Fee charges

Are you offering Free Shipping for your Lazada store? You may now conveniently check whether there is any overcharges in shipping fee for your Lazada orders.

Auto-calculate your overcharged shipping fees

It will auto-calculate the difference between Lazada & Shopee-charged shipping fee and customer-paid shipping fee. You’ll no longer have to manually calculate them and can quickly know the amount of overcharged shipping fee.

Export your overcharged statement in CSV file

With just a few clicks, you can easily download the overcharged shipping fee statement in a CSV file and submit it to Lazada & Shopee team to claim for overcharge.

View Lazada successfully claimed amount report

After you have submitted your overcharge claim to the Lazada team, you can check your successfully claimed amount in the Success Claimed Amount Report.

Detailed information on your Shopee commission fee

The commission report will show you the details of the commission fees charged by Shopee. In this way, you will better understand the deductions made by Shopee.

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Trusted by Marketplace Experts & Trainers

Try out Payment Reconciliation today!

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Terms and Conditions

1. The SiteGiant x Lalamove First Time 10% Top-Up Bonus Campaign (the “Promotion”) is provided by LALAMOVE MALAYSIA SDN BHD (COMPANY NO. 1277201-W) (“Lalamove”) and SiteGiant Sdn Bhd (“SiteGiant”). By participating in the Promotion by registering via this link: and/or receiving the Bonus (as defined below), this indicates you understand and agree to be bound by these Terms.

2. You are eligible to participate in the Promotion and become an “Eligible Customer” if all of the following requirements are satisfied:

a. You have enrolled in the Promotion through the dedicated main landing page for the Promotion via this link: (“the Form”) during the Promotion Period (as defined below);

b. You have become a registered corporate (prepaid settlement) account holder of Lalamove;

c. You have signed up as a new merchant of SiteGiant and you have been onboarded by SiteGiant following satisfaction of all requirements from SiteGiant during the Promotion Period;

d. You are a company incorporated in Malaysia with a valid business registration certificate; and

e. SiteGiant and Lalamove reserve the right to refuse any Eligible Customers their participation in the Promotion for any reason and without any prior notice.

3. If you are an Eligible Customer, you are eligible to a one-time fixed credit bonus equal to 10% of the amount first topped up, to be credited to your Lalamove corporate e-wallet account (the “Bonus”) if you successfully topped up at least RM 100 during at least one single transaction to your Lalamove corporate account (the “Transaction”).

4. This Promotion commences on 15th July 2022 with the end date to be announced at a later date (the “Promotion Period”).

5. If the Eligible Customer satisfies the Conditions in clause 3 of these Terms, the Bonus will be credited within 30 days immediately following the registration of your Lalamove corporate account.

6. The relevant top-up amounts in the Lalamove account have unlimited validity from the date of the successful top-up. The Bonus is subject to applicable agreements governing your Lalamove corporate account.

7. The relevant top-up amounts are not redeemable for cash or cash-out, for resale and no refund or exchange is permitted (except as required by applicable laws).

8. During the Promotion Period, in case of any fraud or abuse in respect to how the Bonus is awarded, Lalamove reserves the right to debit the Bonus from the Eligible Customer’s Lalamove corporate account without prior notice.

9. The Bonus cannot be earned in conjunction with other offers, packages or promotions as may be launched by Lalamove from time to time, unless specified by Lalamove. The Bonus cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Lalamove.

10. SiteGiant and Lalamove reserve the right to amend, and/or vary any of these Terms and any arrangement of this Promotion, limit, suspend, cancel, and/or terminate the Promotion, without notice and without any liability.

11. In addition:

a. General terms and conditions of Lalamove would all apply (

b. Lalamove will process the collected data and personal information in accordance with Lalamove’s privacy policy (

c. By participating in the Promotion, you expressly consent that any personal information that you provide, may be shared between SiteGiant and Lalamove for purposes of the Promotion and all related administrative actions in connection therewith.

12. These Terms are governed by the law of Malaysia. In case of any dispute, SiteGiant and Lalamove reserve the right of final decision.

13. For any enquiries:

Related to SiteGiant, please contact [email protected]

Related to Lalamove, please contact [email protected]

Terms and Conditions

1. This promotion availability will be based on first come, first served basis.
2. This promotion is not applicable for renewal usage.
3. This promotion is valid for new signups only.
4. Duration of this free subscription offer is 3 + 12* months (*T&C apply).
5. Free 3 months subscription from SiteGiant and 12 months subscription from Government subsidy campaign (subject to availability).
6. SiteGiant reserves the right to change these terms and conditions at any time without prior notice.