SiteGiant OMO logo (white)

Online-Merge-Offline (OMO) Omnichannel Solution

Bridging the gap between your online and offline business to create a seamless shopping experience for your customers.

OMO solution introduction video

What is OMO Solution?

OMO Solution provides your customers with a fully-integrated shopping experience between all online and offline sales channels. At the same time, help your business to better understand your customers and drive more sales.

Why Does Your Business Need an OMO Solution?

improve sales with multiple touchpoints

Nowadays, customers are browsing for products online and in-store before deciding to purchase.

By providing a connected shopping experience across all your online and offline channels, you can encourage customers to buy your product anytime, anywhere, at their convenience.

See an increase in repeat customers by offering more savings and rewards. You can also notify your customers of the latest deals through their mobile phones to entice them to purchase once again.

Understand your customers’ purchasing habits by analyzing the collected data and use these insights to work on future business growth strategies.

Easily manage and update all your product, inventory and sales data across all integrated sales channels such as marketplaces, webstore, retail store, mobile app and many more from 1 platform.

Essentials for your OMO Business

OMO business essential - mobile shopping app
Mobile Membership & Shopping App
OMO business essential - customer relationship management (CRM)
Customer Relationship Management (CRM)
OMO essentials - smart salesman app
Smart Salesman App
OMO business essential - POS system
Point of Sales (POS)
OMO business essential - webstore
Webstore

Mobile Membership & Shopping App

Offer convenience and reward your loyal customers through a mobile app

Membership

Convert buyers into members by having them register through the mobile app.  Members will be able to view their purchase history, product catalogue and collect membership points, wherever they are.

Entice your customers with exclusive deals

Your customers may not be at your store but you can still give them a reason to shop right at their fingertips! Share the latest deals and promotions available in-store or online with your customers through the mobile app.

Repeat Purchases

A record of the purchases made by your customers will be available in their own mobile shopping app account. That way, they may look back at the product details anytime and repurchase the products with ease.

Customer Relationship Management (CRM)

Your customers are valuable for your business growth

Centralise all your customer data in one place

Easily access your customer data gathered from all the sales channels that you own. They are your valuable customers whom you can look to for any further promoting or upselling opportunities.

Sync your customer information in real-time

All customer information will automatically be updated from your online and offline stores. This allows you to conveniently keep track of your customers’ data from wherever you are, at any time.

Customer data management

Organise and have a clear overview of all your customers who are shopping with your business. Assign, search and identify them based on specific customer grouping. 

Customer Relationship Management (CRM)

Smart Salesman App

Tailor your business to your customers’ needs in store

Customer Analytics

Get a good gauge of your customers’ average spending in-store or on their mobile shopping app. This will provide you with plenty of insights into your customers’ shopping behaviour across all your sales channels.

Purchase History

Your retail or shop assistant may also view customers’ past purchases to understand customers’ preferences. With this, they will be able to recommend relevant products that are of your customers’ interest.

Personalised Promotion

Offer special promotions specifically for your loyal customers. They deserve to be cared for and rewarded for continuously supporting your business.

Point of Sales (POS)

Engage and sell to your customers anywhere with POS

Sync all inventory data in real-time

Ensure your inventory stocks are deducted when a purchase is made in your retail store. The stock count will be updated automatically across all the other integrated sales channels as well to prevent overselling.

Easily monitor performance across all channels

Integration enables you to consolidate sales data from both online and offline channels into one dashboard. Eliminating the need for manual analysis of sales data, providing you a comprehensive view of your channels’ performance.

Increase effectiveness of your marketing strategy

Leverage the data collected from both online and offline channels, you can utilise this data to create effective marketing strategies that maximise customer conversions.

Webstore

Sell your products 24/7 on your very own branded webstore

Branded webstore
Create a brand your customers can remember

Easily set up your own branded webstore without any coding knowledge needed. Let it be a place where your customers can rely on for first-hand product information and deals.

Fast and secure checkout flow

Various trusted and reliable payment methods are available to ensure a smooth checkout experience for your customers.

Grow your brand with powerful marketing tools

Establish your brand and bring your business to the next level with effective marketing strategies. 

Watch The Success Stories of Our Customers

“SiteGiant Membership App helped us to improve our brand exposure threefold!”

With SiteGiant’s help, our shopping app has been launched and downloaded through Google Play and App Store. This enables our farmers to easily place orders through the Shopping App. SiteGiant Membership App also helped us to improve our brand exposure threefold. Those features allow us to engage better, communicate, and build a stronger bond with our customers.

5/5
Lim Zhong Yong
Soon Huat Seeds

“Membership App helps us boosts customer retention and increase the repeat purchase rate by 2 times!”

SiteGiant OMO has helped us double our sales and increase our customers’ repeat purchase rate by 2 times! It allows us to create various campaigns and benefit our members with member vouchers, cashback vouchers, reward points and member day events. Ultimately, this will give our customers more value than before!

5/5
Samson
AugustFame

“We implemented a membership program and our sales have soared by an incredible 200%!”

After implementing SiteGiant OMO membership program, our sales have soared by an incredible 200%! We can categorise our customers into different membership tiers. The simplicity of joining our membership through a QR code scan has proven highly effective. We also could engage with our customers with push notifications about exclusive vouchers, member months, and a range of benefits.
5/5
Jia Wen
U Pin Wholesale Store

“We implemented a membership program and our sales have soared by an incredible 200%!”

After implementing SiteGiant OMO membership program, our sales have soared by an incredible 200%! We can categorise our customers into different membership tiers. The simplicity of joining our membership through a QR code scan has proven highly effective. We also could engage with our customers with push notifications about exclusive vouchers, member months, and a range of benefits.
5/5
Jia Wen
U Pin Wholesale Store

“We doubled our sales and achieved an average of 100 new members signup per month!”

SiteGiant OMO has helped us double up our sales through the membership program, with an average of 100 new members signing up per month, and the number is continuously growing. Additionally, we can identify our key customers and introduce the right products to the right audience through the CRM feature.
5/5
Ahfi
Jacob Biker

“We doubled our sales and achieved an average of 100 new members signup per month!”

SiteGiant OMO has helped us double up our sales through the membership program, with an average of 100 new members signing up per month, and the number is continuously growing. Additionally, we can identify our key customers and introduce the right products to the right audience through the CRM feature.
5/5
Ahfi
Jacob Biker

“Membership privileges fosters better engagement and strengthen customer bonds!”

We have been using SiteGiant for 5 years. SiteGiant Shopping App helps us effectively promote our brand to a wider audience, tripling our brand exposure. Membership privileges encourage our members to make repeat purchases of our products. It also fosters better engagement among our members. Over time, our bond with members will also grow stronger!

5/5
Brenda
UGreen Malaysia

Transform your business with SiteGiant OMO Solution today!

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Terms and Conditions

1. The SiteGiant x Lalamove First Time 10% Top-Up Bonus Campaign (the “Promotion”) is provided by LALAMOVE MALAYSIA SDN BHD (COMPANY NO. 1277201-W) (“Lalamove”) and SiteGiant Sdn Bhd (“SiteGiant”). By participating in the Promotion by registering via this link: https://sitegiant.my/lalamove-integration and/or receiving the Bonus (as defined below), this indicates you understand and agree to be bound by these Terms.

2. You are eligible to participate in the Promotion and become an “Eligible Customer” if all of the following requirements are satisfied:

a. You have enrolled in the Promotion through the dedicated main landing page for the Promotion via this link: https://sitegiant.my/lalamove-integration (“the Form”) during the Promotion Period (as defined below);

b. You have become a registered corporate (prepaid settlement) account holder of Lalamove;

c. You have signed up as a new merchant of SiteGiant and you have been onboarded by SiteGiant following satisfaction of all requirements from SiteGiant during the Promotion Period;

d. You are a company incorporated in Malaysia with a valid business registration certificate; and

e. SiteGiant and Lalamove reserve the right to refuse any Eligible Customers their participation in the Promotion for any reason and without any prior notice.

3. If you are an Eligible Customer, you are eligible to a one-time fixed credit bonus equal to 10% of the amount first topped up, to be credited to your Lalamove corporate e-wallet account (the “Bonus”) if you successfully topped up at least RM 100 during at least one single transaction to your Lalamove corporate account (the “Transaction”).

4. This Promotion commences on 15th July 2022 with the end date to be announced at a later date (the “Promotion Period”).

5. If the Eligible Customer satisfies the Conditions in clause 3 of these Terms, the Bonus will be credited within 30 days immediately following the registration of your Lalamove corporate account.

6. The relevant top-up amounts in the Lalamove account have unlimited validity from the date of the successful top-up. The Bonus is subject to applicable agreements governing your Lalamove corporate account.

7. The relevant top-up amounts are not redeemable for cash or cash-out, for resale and no refund or exchange is permitted (except as required by applicable laws).

8. During the Promotion Period, in case of any fraud or abuse in respect to how the Bonus is awarded, Lalamove reserves the right to debit the Bonus from the Eligible Customer’s Lalamove corporate account without prior notice.

9. The Bonus cannot be earned in conjunction with other offers, packages or promotions as may be launched by Lalamove from time to time, unless specified by Lalamove. The Bonus cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Lalamove.

10. SiteGiant and Lalamove reserve the right to amend, and/or vary any of these Terms and any arrangement of this Promotion, limit, suspend, cancel, and/or terminate the Promotion, without notice and without any liability.

11. In addition:

a. General terms and conditions of Lalamove would all apply (https://www.lalamove.com/en-my/terms-and-conditions).

b. Lalamove will process the collected data and personal information in accordance with Lalamove’s privacy policy (https://www.lalamove.com/en-my/privacy-policy).

c. By participating in the Promotion, you expressly consent that any personal information that you provide, may be shared between SiteGiant and Lalamove for purposes of the Promotion and all related administrative actions in connection therewith.

12. These Terms are governed by the law of Malaysia. In case of any dispute, SiteGiant and Lalamove reserve the right of final decision.

13. For any enquiries:

Related to SiteGiant, please contact [email protected]

Related to Lalamove, please contact [email protected]

Terms and Conditions

1. This promotion availability will be based on first come, first served basis.
2. This promotion is not applicable for renewal usage.
3. This promotion is valid for new signups only.
4. Duration of this free subscription offer is 3 + 12* months (*T&C apply).
5. Free 3 months subscription from SiteGiant and 12 months subscription from Government subsidy campaign (subject to availability).
6. SiteGiant reserves the right to change these terms and conditions at any time without prior notice.