What Facebook Page Admins Need to Know About Subscription Messaging?

Facebook Subscription Messaging

If you are a Facebook Page Admin and has a chatbot that sends subscription messages, it is important to take note and apply for subscription messaging before January 1st 2019.

What is Facebook Subscription Messaging?

Subscription messaging gives a Facebook Page the option of sending regular content to a person on Messenger based on specific purpose only. These changes do not apply to chatbots that only send standard messages. Visitors may opt-out of receiving subscription messages from a Page at any time.

How to apply for Facebook Subscription Messaging?

1. Navigate to Your Facebook Page Setting.

2. Select “Messenger Platform”.

3. Navigate to “Advanced Messaging Features” and click on “Jump to Section”.

4. Click on “Request” in Subscription Messaging.

5. Select the type of messages your page will send to your target audience. Most of the pages will be applying to send “News” updates.

6. Describes the kind of messages you will send and how often you will send them.

7. Provide two examples of messages your page will send and click to confirm your page is only used for intended purpose.

* How to write for a Subscription Messaging Example?

To write a good example of a Subscription Messaging, do make sure that your page provides helpful information for your target audience and never use the subscription messaging to promote deals and promotions. You may refer the following examples for more details.

Good examples

1. A newly published online report indicates festive season increases customers spending. Check the website for details.

2. Research has shown that customers like free shipping when they buy online. Visit our website to know more details.

Bad examples

1. Double 12 sales! Buy more than RM100 to get free shipping.  

2. Subscribe now to get special offers.

8. Once your page has been approved, you’ll see this notice under “Advanced Messaging Features”.

Additional Information about Facebook Subscription Messaging Request

1. The subscription messaging application is being reviewed by a real human. Approvals will be completed within days or even months.

2. The examples of messages that you plan to submit for review should fit the type of messages that will be sent to your target audience.

3. A page that does not go through the application process will no longer be able to send subscription messages after December 31st. 2018.

Terms and Conditions

1. The SiteGiant x Lalamove First Time 10% Top-Up Bonus Campaign (the “Promotion”) is provided by LALAMOVE MALAYSIA SDN BHD (COMPANY NO. 1277201-W) (“Lalamove”) and SiteGiant Sdn Bhd (“SiteGiant”). By participating in the Promotion by registering via this link: https://sitegiant.my/lalamove-integration and/or receiving the Bonus (as defined below), this indicates you understand and agree to be bound by these Terms.

2. You are eligible to participate in the Promotion and become an “Eligible Customer” if all of the following requirements are satisfied:

a. You have enrolled in the Promotion through the dedicated main landing page for the Promotion via this link: https://sitegiant.my/lalamove-integration (“the Form”) during the Promotion Period (as defined below);

b. You have become a registered corporate (prepaid settlement) account holder of Lalamove;

c. You have signed up as a new merchant of SiteGiant and you have been onboarded by SiteGiant following satisfaction of all requirements from SiteGiant during the Promotion Period;

d. You are a company incorporated in Malaysia with a valid business registration certificate; and

e. SiteGiant and Lalamove reserve the right to refuse any Eligible Customers their participation in the Promotion for any reason and without any prior notice.

3. If you are an Eligible Customer, you are eligible to a one-time fixed credit bonus equal to 10% of the amount first topped up, to be credited to your Lalamove corporate e-wallet account (the “Bonus”) if you successfully topped up at least RM 100 during at least one single transaction to your Lalamove corporate account (the “Transaction”).

4. This Promotion commences on 15th July 2022 with the end date to be announced at a later date (the “Promotion Period”).

5. If the Eligible Customer satisfies the Conditions in clause 3 of these Terms, the Bonus will be credited within 30 days immediately following the registration of your Lalamove corporate account.

6. The relevant top-up amounts in the Lalamove account have unlimited validity from the date of the successful top-up. The Bonus is subject to applicable agreements governing your Lalamove corporate account.

7. The relevant top-up amounts are not redeemable for cash or cash-out, for resale and no refund or exchange is permitted (except as required by applicable laws).

8. During the Promotion Period, in case of any fraud or abuse in respect to how the Bonus is awarded, Lalamove reserves the right to debit the Bonus from the Eligible Customer’s Lalamove corporate account without prior notice.

9. The Bonus cannot be earned in conjunction with other offers, packages or promotions as may be launched by Lalamove from time to time, unless specified by Lalamove. The Bonus cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Lalamove.

10. SiteGiant and Lalamove reserve the right to amend, and/or vary any of these Terms and any arrangement of this Promotion, limit, suspend, cancel, and/or terminate the Promotion, without notice and without any liability.

11. In addition:

a. General terms and conditions of Lalamove would all apply (https://www.lalamove.com/en-my/terms-and-conditions).

b. Lalamove will process the collected data and personal information in accordance with Lalamove’s privacy policy (https://www.lalamove.com/en-my/privacy-policy).

c. By participating in the Promotion, you expressly consent that any personal information that you provide, may be shared between SiteGiant and Lalamove for purposes of the Promotion and all related administrative actions in connection therewith.

12. These Terms are governed by the law of Malaysia. In case of any dispute, SiteGiant and Lalamove reserve the right of final decision.

13. For any enquiries:

Related to SiteGiant, please contact support@sitegiant.my

Related to Lalamove, please contact partner.support@lalamove.com

Terms and Conditions

1. This promotion availability will be based on first come, first served basis.
2. This promotion is not applicable for renewal usage.
3. This promotion is valid for new signups only.
4. Duration of this free subscription offer is 3 + 12* months (*T&C apply).
5. Free 3 months subscription from SiteGiant and 12 months subscription from Government subsidy campaign (subject to availability).
6. SiteGiant reserves the right to change these terms and conditions at any time without prior notice.