New Feature Enhancement on the Platform (February & March 2024)

Feature Enhancement Updates

Exciting news! We’re delighted to reveal the fresh array of features and enhancements that have bolstered our platform during February and March 2024. Come, let’s delve into them together!

What’s New In February & March 2024

  1. Customers – Customer Segments and Membership Tier Groups
  2. Payment Gateways – Curlec, TapPay (Taiwan) and Dragonpay (Philippines)
  3. Settings – Customer Login with OTP, SiteGiant Wallet and Country Setting
  4. Apps – Taiwan ECPay E-Invoice, Purchase Link and WhatsApp Share
  5. Shopping App – Membership App
  6. Inventory – Unit of Measurement (UOM)

Other Feature Enhancement

  1. Orders
    i.  Add manual order with UOM
    ii. Bulk update order status function is available now
  2. Order Processing
    i.  Added “Convert UOM to base quantity” in Item Display setting, Shipping Label, Pick List, and Packing List Template setting for Webstore and Others order
    ii. Changes of UOM in Pick List, Shipping Label with Item List and Packing List
    iii. Display Carrier Manifest icon for packages that have created Carrier Manifest
    iv. City-Link Express and LineClear Express
    v. Ninjavan and J&T Express MY now support COD orders for shipment arrangements
    vi. Added “Marketplace Platform Discount” setting in custom invoice for Marketplace and Webstore & Others’ order
  3. Smart Fulfillment
    i. Assign “Trolley” is available
    ii. Added “Convert UOM to base quantity” setting
    iii. Bulk assign Picker and Sorter to the selected pick list with status
    iv. Able to view a list of items along with their associated pick lists
    v. Added a “Scan Rack” setting
  4. Carrier Manifest – Added “Do Not Revert Stock for Cancelled Order from Carrier Manifest” setting
  5. Order Fulfillment Log – Order Fulfillment Assistance (OFA) records are now added to the Order Fulfillment Log
  6. Inventory – Newly launched “Batch List”
  7. Stock Check
    i. Added “Display existing Rack and Batch details in the app” setting
    ii. Display the “Stock Check Type” in Stock Check Listing
    iii. Added “Scan to Count” for Checking & Counting types
  8. Stock Transfer – Able to delete entire internal stock transfer tasks before initiating any transfers
  9. Picking Zone Report – Able to select items required to replenish from the Picking Zone Report to directly create replenishment tasks
  10. Purchase Order – Added filter to help merchants easily identify items that have not yet been fully received or fully stocked in
  11. Webstore builder
    i. Enhanced on product display layout, variant style, variant colour and product dimension
    ii. Added “Display Refine Search” setting for Collection
    iii. Contact Us New Settings
    iv. All blocks now include “Device-Specific” padding setting options
  12. Product
    i. Newly added “Buyer Promotion Image” in Lazada Listing
    ii. Newly added “Lazada Media Center (Video)” in Lazada listing
  13. Customer – Availability to use Excel file for bulk updating loyalty points
  14. App
    i. Product Property – Adding additional price charges feature
    ii. Marketplace Order Return Management – Allows merchants to restore items for different orders using the same stock in ID
  15. Quickbook Sync – Added “Purchase Order”
  16. Account and Staff Management
    i. Newly added Permission for “Channel Permissions”
    ii. Newly added “Role Set” feature
  17. SiteGiant POS
    i. Enhanced Receipt Templates with Customer Information
    ii. SiteGiant POS can now be used without an internet connection
  18. Smart Scan App
    i. Added “Today Task” for 3 WMS apps on Dashboard
    ii. Added “Reports Tab”
    iii. Staff Permission for Report module in Mobile App
    iv. Added a “Scan Rack” step during the Pick action if the setting is enabled
  19. Shopping App
    i. Supports Stripe Global and AtomeSG Payment Methods
    ii. Supports Facebook Login
    iii. Supports ‘Notify Me’ App

What’s New in February & March 2024?

 

1. Customers – Customer Segments and Membership Tier Groups

i. Customer Segments

Analyzing customer data is crucial for effective marketing planning. Our meticulously crafted Customer Segments tool is designed precisely for this purpose, empowering you to thoroughly analyze your customer base. It can facilitate the identification of potential customers. By utilising this tool, you gain deeper insights into customer demographics and behavior, enabling you to tailor your marketing strategies accordingly.

*Note: This is Premium App

ii. Membership Tier Groups

Many businesses engage in both retail and wholesale operations. Consequently, when implementing membership systems, they often opt to create distinct programs for retail customers and wholesalers due to variations in purchase volume and pricing.

Exciting news for you! We have launched a membership “tier group” feature to allow you to create different types of membership programs and efficiently manage both retail and wholesale customers, maximizing your sales potential and enhancing customer satisfaction.

*Note: Only available for OMO Pro and above

 

2. Payment Gateways –  Curlec, TapPay (Taiwan) and Dragonpay (Philippines)

You can now sell internationally and accept customer payments through these payment gateways: Curlec, TapPay (Taiwan), and Dragonpay (Philippines).

 

3. Settings – Customer Login with OTP, SiteGiant Wallet & Country Setting

i. Customer Login with OTP

Some sellers face issues with scammers creating multiple accounts, leading to messy customer data and compromised webstore security.

With the latest enhancement, you are now able to allow customers to sign up for an account with using OTP and optionally use OTP through SMS to login your webstore, fortifying webstore security. 

ii. SiteGiant Wallet

We’ve launched the SiteGiant Wallet! Merchants who set up Customer Login with OTP can now top up tokens in the wallet for customers to receive OTP via SMS during webstore registration and login.

iii. Country Setting

We have good news for you, we’ve launched the “Country” setting and “Default Country” setting for the webstore.

With the enhancements, store owners can set supported countries on the Webstore, streamlining backend settings and improving the customer checkout process by displaying only the supported countries during shipping address entry.

 

4. Apps – Taiwan ECPay E-Invoice , Purchase link and WhatsApp Share

i. Taiwan ECPay E-Invoice

For those sellers planning to expand their business to Taiwan, great news for you! We’re delighted to inform you that the Taiwan ECPay E-Invoice integration is now accessible. Taiwanese businesses are required to submit each ticket/invoice data to the government (e-invoice / 電子發票). ECPay serves as a middleman, providing a connection bridge. To activate this feature in your webstore checkout or ERP manual order addition, please ensure that the currency setting and billing & shipping addresses are set to Taiwan

ii. Purchase Link App

You can now generate a product purchase link through Purchase Link App for customers to check out quickly. In this way, you can simplify the checkout process and boost conversion rates. 

*Note: Only available for ERP Premium Plan and above

iii. WhatsApp Share App

WhatsApp is the most popular communication app in Malaysia. With the new WhatsApp Share App, you can now enable your customers to effortlessly share your product with their friends, driving more traffic and sales to your online store.

 

5. Shopping App – Membership App

Introducing the Membership App. This app allows users to effortlessly track their benefits and points, enhancing their experience and incentivizing continued loyalty. With no product, collection, cart, or checkout features, customers can easily access their membership points and details through this streamlined app.

*Note: Only available for OMO Membership and above

 

6. Inventory – Unit of Measurement (UOM)

The Unit of Measurement (UOM) is now available in inventory item (iSKU). Currently, UOM is primarily utilized in Stock Movement, particularly in Purchase Orders and Stock In App, to assist in receiving in bulk quantities and automatically convert and store base quantities into warehouse racks. 

UOM iSKU currently does not support Inventory Linking, which means UOM iSKU cannot be linked with webstore/marketplace listings. Therefore, if you are selling products in UOM (e.g., carton), you will need to create kits with the base iSKU of bulk quantity to establish links with webstore/marketplace listings.

*Note: Only available for SiteGiant WMS

a. Inventory Item

You can now add UOM (Unit of Measurement) conversions to inventory item.

For example, 1 carton of 100Plus equals 24 units.

b. Purchase Order

i. You are now able to add items with UOM such as carton & box while creating Purchase Order.

 ii. You are able to perform Receive/Stock In with UOM.

c. Stock In App

To do receiving through app, navigate to Smart Scan App > Stock In App.

i. Able to Receive / Put Away with UOM

  ii. Added “Receive All / Put All” to receive or put away with all quantities

d. Stock In/ Stock Out/ Stock Adjustment

i. Able to adjust stock in UOM

e. External Stock Transfer (Web & App)

i. Able to transfer stock in UOM to another warehouse

 


Other Feature Enhancement

 

1. Orders – Implement manual order entry with Unit of Measurement (UOM) and add a bulk update function for webstore order statuses.

i. Add manual order with UOM

You are now able add UOM iSKU while creating a manual order.

*Note: Only available for SiteGiant WMS

ii. Bulk update order status is available now

With our latest enhancement, you can now conveniently select multiple webstore orders and update their statuses.

Note:
It is compulsory to select orders with the same status when updating the order status.

  • From Unpaid to Paid, Processed, or Completed
  • From Paid to Processed or Completed
  • From Processed to Completed

 

2. Order Processing – Enhanced by adding the ‘Convert UOM to base quantity’ setting, displaying the Carrier Manifest icon for packages, integrating with New City-Link Express and LineClear Express for webstores and others, and adding the ‘Marketplace Platform Discount’ setting to custom invoices.

i. Added “Convert UOM to base quantity” in Item Display setting, Shipping Label, Pick List, and Packing List Template setting for Webstore and Others order. 

*Note: Only available for SiteGiant WMS

a. Item Display setting

When this option is turned on, the iSKU will change to the base iSKU, and the quantity will be calculated based on the base quantity.

b. Shipping Label, Pick List, and Packing List Template

If “Convert UOM to base quantity” is turned on, “Item iSKU” must be enabled to display the base iSKU in the Shipping Label. 

ii. Changes of UOM in Pick List, Shipping Label with Item List and Packing List

*Note: Only available for SiteGiant WMS

System will group multiple UOM iSKUs under a random SKU as one base iSKU in Pick List.

iSKU will be converted to the base iSKU, and quantities will be calculated based on the base quantity in these three templates.

iii. Display Carrier Manifest icon for packages that have created Carrier Manifest

With the latest enhancement, Carrier Manifest icon will be displayed for packages that have had a Carrier Manifest created, enhancing the order fulfillment progress.

iv. City-Link Express and LineClear Express

City-Link Express and LineClear Express integration have been added to Webstore and Others’ orders. With this expansion in courier service integration, setting up your shipping method just got a whole lot more convenient. 

v.  Ninjavan & J&T Express MY now support COD orders for shipment arrangements.

In the latest enhancement, NinjaVan & J&T MY can support arranging shipment for COD orders, offering customers more flexibility and convenience in their purchasing experience.

As a result, you can enable the Cash On Delivery toggle when arranging for COD orders.

vi. Added “Marketplace Platform Discount” setting to custom invoice for Marketplace and Webstore & Others’ order.

 

3. Smart Fulfillment – A series of Smart Fulfillment enhancements aimed at improving the fulfillment progress

*Note: Only available for SiteGiant WMS

i. Assign “Trolley” is available

You are now able to assign “Trolley” in Smart Fulfillment App. 

ii.   Added “Convert UOM to base quantity” setting

Added “Convert UOM to base quantity” setting to Smart Fulfillment, which applies changes across Smart Fulfillment (Web & App), ScanNPrint and Picker Packer Performance.

iii. Bulk assign Picker and Sorter to the selected pick list with status.

You are now able to Bulk Assign Picker and Sorter to the selected pick list with New / In Progress status.

iv. Able to view a list of items along with their associated pick lists.

You are now able to view a list of items with their associated pick lists and perform bulk resolve.

v. Added a “Scan Rack” setting

We’ve added a new “Scan Rack” setting in the app to verify that items are picked from the correct rack.

 

4.  Carrier Manifest – Added “Do Not Revert Stock for Cancelled Order from Carrier Manifest” setting

A new setting “Do Not Revert Stock for Cancelled Order from Carrier Manifest” has been introduced.

Once activated, the stock will not be auto-added back to SiteGiant ERP when an order is cancelled after scanning Carrier Manifest and releasing stock. Instead, the related order will appear on the Marketplace Order Return Management under the “Failed Delivery and Return” tab. Merchants will need to add back stock themselves if they receive the parcel back in the future.

 

5. Order Fulfillment Log – Order Fulfillment Assistance (OFA) records are now added to the Order Fulfillment Log

 

6. Inventory – Newly launched “Batch List”

*Note: Only available for SiteGiant WMS

a. From here, you are now able to view a list of all batches assigned to each item.

b. You may directly set up batch barcode label settings and print the barcode label.

c. You may bulk update Batch Name, Expiry Date, and Notes via Excel.

 

7. Stock Check – Added “Display existing Rack and Batch details in the app” feature, the “Scan to Count” setting and the ability to display the “Stock Check Type” in Stock Check Listing

*Note: Only available for SiteGiant WMS

i. Added “Display existing Rack and Batch details in the app” setting

We’ve added “Display existing Rack and Batch details in the app” setting in Stock Check. (Only available for Checking Type)

When enabled, existing Rack and Batch details will be shown during Scan Rack/Batch in camera & keypad mode.

ii. Display the “Stock Check Type” in Stock Check Listing 

With the latest enhancement, “Stock Check Type” will be displayed in Stock Check Listing in Stock Check App.

iii. Added “Scan to Count” for Checking & Counting types

We’ve added a “Scan to Count” button for Checking & Counting types, allowing you to directly add quantities by scanning item barcodes.

  • Scan the base iSKU for base quantity
  • Scan the UOM iSKU for UOM quantity

 

8. Stock Transfer – Now able to delete entire internal stock transfer tasks before initiating any transfers

You can now delete entire internal stock transfer tasks before initiating any transfers. 

 

9. Picking Zone Report – Able to select items required to replenish from the Picking Zone Report to directly create replenishment tasks

*Note: Only available for SiteGiant WMS

You can now select items that are required to replenish from the Picking Zone Report to directly create replenishment tasks.

 

10. Purchase Order – Added filter to help merchants easily identify items that have not yet been fully received or fully stocked in.

We’ve added a filter to help merchants easily identify items that have not yet been fully received or fully stock in to enhance the inventory management. 

Not Fully Received: Filters items that have not been received at all or have been partially received only.

Not Fully Stock In: Filters items that have been received but not stocked in yet. (Items that have neither been received nor stock in will not be filtered)

 

11. Webstore Builder – Enhancements made to the product display page and information page.

i. Enhanced on product display layout, variant style, variant colour and product dimension

a. Product Display Layout
You now have the option to display your products in either Marketplace Style or Webstore Style, based on your preference.

b. Product Variant Style

You now have the option to choose the products variants display style such as Large Radio Button, Radio Button and Dropdown.

c. Product Variant Colour
You may set your preferred selected color for your variants.

d. Product Dimension
You are now have the option to choose whether or not to display the product dimension.

ii. Added “Display Refine Search” setting for Collection

You can now choose whether to display the Refine Search for Collection.

iii. Contact Us New Settings

We have added options for store owners to choose whether to display or hide the store address, phone number, and email on the Contact Us page.

iv. All blocks now include “Device-Specific” padding setting options

All blocks now include “Device-Specific” padding setting options, allowing you to adjust the distance between content and borders for different types of devices, ensuring optimal display effects across various devices.

 

12. Product – Newly added “Buyer Promotion Image” and “Lazada Media Center (Video)” in Lazada Listing

i. Newly added “Buyer Promotion Image” in Lazada Listing

In the latest enhancement, we have added a new image field – “Buyer Promotion Image” to the Lazada product details page.

This Buyer Promotion Image is generated based on the Lazada Category you have selected.

ii. Newly added “Lazada Media Center (Video)” in lazada listing

The “Lazada Media Center (Video)” feature has been added to Lazada listing. Sync Back Product will retrieve videos that are applied to products from the Lazada Seller Center. 

Note:

Please note that it is not able to sync back videos that are not applied to any product listing. Only videos that are uploaded and audited successfully can be applied to Lazada product detail pages.

 

13. Customer – Availability to use Excel file for bulk updating loyalt points

With the latest enhancement, you can now efficiently update customers’ loyalty points by using an Excel file for bulk updates.

In the excel file, customer details and their current “reward_points” (from A to H columns) are displayed for reference. You can update the “new_reward_points” column to reflect the customers’ updated total points.

*Note: Only available for OMO Essential and above

 

14.  Apps – Enhancements for Product Property App and Marketplace Order Return Management App

i. Product Property – Adding additional price charges feature

With the latest enhancement, the Product Property app is now able to add additional price charges for dropdown, radio, and checkbox input types. This enhancement provides store owners with increased flexibility in product pricing strategies, allowing them to upsell products by offering optional features or customizations at an additional cost.

*Note: This is Premium App

ii. Marketplace Order Return Management –  Allows merchants to restore items for different orders using the same stock in record

With the latest enhancement, merchants can now create a “Stock In Draft” and restore items for different orders using the same Stock In ID.

 

15. Quickbook Sync –  Added “Purchase Order” 

i. Purchase Orders from Quickbooks can be synced into SiteGiant ERP’s Purchase Order, and proceed with Stock In.

ii. Can generate Bill for the Purchase Order in Quickbooks through the interface of SiteGiant ERP Quickbooks plugin.

*Note: This is Premium App

 

16. Account and Staff Management – Newly added Permission for “Channel Permissions” and “Role Set” feature

i. Newly added Permission for “Channel Permissions”

We’ve introduced a new Staff Permission Setting called “Channel Permissions”,  allowing you to assign specific staff accounts to manage particular sales channels. 

ii. Newly added “Role Set” feature

The newly added “Role Set” feature enables you to create a set of permissions based on user roles, such as Picker, Packer, Web Designer, Marketing Team, etc. You can then assign users to these roles.

Hence, if new features or permissions are granted to a user, they can simply add permissions to the role set, and users assigned to the role will automatically receive the correct access.

a. You may apply the role to the staff to gain access.

b. After creating, the role name with Specific Access will be listed to the user

 

17. SiteGiant POS – Enhanced Receipt Templates with Customer Information and Offline SiteGiant POS

*Note: Please be reminded to update to the latest version (v1.5.12)

i. Enhanced Receipt Templates with Customer Information

With the latest enhancement, SiteGiant POS receipt templates now include fields for Customer Name, Membership ID, Membership Tier, Points Earned, and Points Balance in both the 58mm and 80mm receipt templates

*Note: Only available for OMO Pro and above

ii. SiteGiant POS can now be used without an internet connection

Offline SiteGiant POS is now available, allowing the use of SiteGiant POS without an internet connection.

Online

Offline

a. Customer selection screen will be unavailable while in Offline Mode. 

Merchants cannot select a customer profile; instead, the default customer will be used. Merchants can manually link a customer by entering their phone number, email, or member ID. 

When syncing offline orders to SiteGiant ERP,  system will link the information to the customer account in SiteGiant ERP. If the information is not found, it will link to the default customer account.

b. All discounts from OMO packages are not available in Offline POS. 

Vouchers, bundle deals, wholesale options, loyalty points, and store credits will be unavailable during Offline Mode. Only Order-level discounts and Product-level discounts can be applied. 

i. Order-level discounts 

ii. Product-level discounts

c. Any orders made in Offline Mode can be viewed in the Offline Orders Screen and will be synced to SiteGiant ERP once back Online.

 

18. Smart Scan App – Added “Today Task” for 3 WMS apps on Dashboard, Scan Rack” step, Reports tab and Staff Permission for Report module in Mobile App

*Note:
i. Only available for SiteGiant WMS
ii. Please be reminded to update to the latest version (v2.1.69)

i. Added “Today Task” for 3 WMS apps on Dashboard

It will show tasks created today to notify users that there are tasks assigned.  Upon clicking, it will redirect you to the particular app.

ii. Added Reports tab

The Package and Inventory Dashboard has been moved to the Reports tab. Besides that, Sales Reports with daily, weekly, monthly, and Today Sales Platform are added in the Reports tab.

iii.  Staff Permission for Report module in Mobile App

The previous Dashboard App permission has been renamed to Package & Inventory Report App. Sales Report App permission has been added to access Sales Report & Today Sales Platform.

iv. Added a “Scan Rack” step during the Pick action if the setting is enabled.

 

19. Shopping App – supports new payment gateways such as Stripe Global and AtomeSG Payment Methods, as well as Facebook Login and the Notify Me App

*Note:
i. Please be reminded to update to the latest version (v1.0.40)
ii. Only available for OMO Membership plan and above

i. Supports Stripe Global and AtomeSG Payment Methods

Stripe Global and AtomeSG payment gateways are now supported in Shopping App.

ii. Supports Facebook Login

You are now able to set up Facebook Login for your Shopping App.

iii. Supports Notify Me App

The Notify Me app is now supported in the Shopping App.

Check out these new features in SiteGiant today, and stay tuned for more updates.
Terms and Conditions

1. The SiteGiant x Lalamove First Time 10% Top-Up Bonus Campaign (the “Promotion”) is provided by LALAMOVE MALAYSIA SDN BHD (COMPANY NO. 1277201-W) (“Lalamove”) and SiteGiant Sdn Bhd (“SiteGiant”). By participating in the Promotion by registering via this link: https://sitegiant.my/lalamove-integration and/or receiving the Bonus (as defined below), this indicates you understand and agree to be bound by these Terms.

2. You are eligible to participate in the Promotion and become an “Eligible Customer” if all of the following requirements are satisfied:

a. You have enrolled in the Promotion through the dedicated main landing page for the Promotion via this link: https://sitegiant.my/lalamove-integration (“the Form”) during the Promotion Period (as defined below);

b. You have become a registered corporate (prepaid settlement) account holder of Lalamove;

c. You have signed up as a new merchant of SiteGiant and you have been onboarded by SiteGiant following satisfaction of all requirements from SiteGiant during the Promotion Period;

d. You are a company incorporated in Malaysia with a valid business registration certificate; and

e. SiteGiant and Lalamove reserve the right to refuse any Eligible Customers their participation in the Promotion for any reason and without any prior notice.

3. If you are an Eligible Customer, you are eligible to a one-time fixed credit bonus equal to 10% of the amount first topped up, to be credited to your Lalamove corporate e-wallet account (the “Bonus”) if you successfully topped up at least RM 100 during at least one single transaction to your Lalamove corporate account (the “Transaction”).

4. This Promotion commences on 15th July 2022 with the end date to be announced at a later date (the “Promotion Period”).

5. If the Eligible Customer satisfies the Conditions in clause 3 of these Terms, the Bonus will be credited within 30 days immediately following the registration of your Lalamove corporate account.

6. The relevant top-up amounts in the Lalamove account have unlimited validity from the date of the successful top-up. The Bonus is subject to applicable agreements governing your Lalamove corporate account.

7. The relevant top-up amounts are not redeemable for cash or cash-out, for resale and no refund or exchange is permitted (except as required by applicable laws).

8. During the Promotion Period, in case of any fraud or abuse in respect to how the Bonus is awarded, Lalamove reserves the right to debit the Bonus from the Eligible Customer’s Lalamove corporate account without prior notice.

9. The Bonus cannot be earned in conjunction with other offers, packages or promotions as may be launched by Lalamove from time to time, unless specified by Lalamove. The Bonus cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Lalamove.

10. SiteGiant and Lalamove reserve the right to amend, and/or vary any of these Terms and any arrangement of this Promotion, limit, suspend, cancel, and/or terminate the Promotion, without notice and without any liability.

11. In addition:

a. General terms and conditions of Lalamove would all apply (https://www.lalamove.com/en-my/terms-and-conditions).

b. Lalamove will process the collected data and personal information in accordance with Lalamove’s privacy policy (https://www.lalamove.com/en-my/privacy-policy).

c. By participating in the Promotion, you expressly consent that any personal information that you provide, may be shared between SiteGiant and Lalamove for purposes of the Promotion and all related administrative actions in connection therewith.

12. These Terms are governed by the law of Malaysia. In case of any dispute, SiteGiant and Lalamove reserve the right of final decision.

13. For any enquiries:

Related to SiteGiant, please contact [email protected]

Related to Lalamove, please contact [email protected]

Terms and Conditions

1. This promotion availability will be based on first come, first served basis.
2. This promotion is not applicable for renewal usage.
3. This promotion is valid for new signups only.
4. Duration of this free subscription offer is 3 + 12* months (*T&C apply).
5. Free 3 months subscription from SiteGiant and 12 months subscription from Government subsidy campaign (subject to availability).
6. SiteGiant reserves the right to change these terms and conditions at any time without prior notice.