Jacob Bikers was established in 2017, selling motorcycle parts and accessories from various brands. Currently, they are selling at both offline and online stores such as Lazada, Shopee and Tiktok.
The traditional method of managing inventory across both online and offline channels proved to be tedious.
“Before we got to know SiteGiant, we used traditional cash registers for our retail. Sales recording had to be done manually. It was very troublesome.”
They later switched to a POS system, but it still couldn’t effectively control their inventory between online and offline channels. That’s when they discovered SiteGiant’s OMO solution!
How did SiteGiant OMO solution help Jacobs Bikers control inventory and double up their sales?
After adopting SiteGiant OMO solutions, they highly relied on the SiteGiant ERP system and SiteGiant POS to manage their daily operations.
“SiteGiant provides a one-stop solution to solve all our problems. The system navigation is very easy to understand.”
A membership program is important for retaining customer
Jacob Bikers also believes that happy customers will eventually come back to buy again and recommend their shop to their friends. Hence, they also apply membership programs for their customers.
“Our sales double up through the membership program and membership day event. We also achieved an average of 100 new members sign up per month, and the number is continuously growing.”
Through membership registration, Jacob Bikers can gather valuable big data that helps them easily promote the most suitable products to different customers.
“We can introduce the right audience to try new products that suit the target segment. We also able to identify who is our key clients through the membership program.”
Interested to know more about SiteGiant OMO?