Five things new online sellers need to know when packing items for shipping

It’s true when someone said that the first impression is important. When we deliver our products to clients, one of the most important aspects to be considered is packaging.

Do you know that all it takes is just a “quick look” on your packaging to find out how you care about your customer service?

That is why packaging is truly an art of winning your customer’s trust. In this blog, we will discuss further on roles of packaging, types of packaging materials and the right way to pack your product.

What are the roles of packaging?

1. Physical protection

As we know, Malaysia road was never in the best condition. With potholes and damaged road condition, it makes the delivery job even harder. That is why packaging serves to ensure that goods are being delivered safely to the customers.

2. Barrier protection

When a product is being packed, the most important things we need to concern is the internal protection of the goods. By having a proper internal cushioning, you are not only protecting the goods but also creates a barrier to reduce shock damage caused by vibration or impact.

3. Security

Customers will not be happy when they receive the tampered package. Same goes to any of us. We will not be happy if someone messes up our product. Therefore, to prevent the product from being tampered, packaging plays an important role in guarding your parcel from one destination to another.

How many types of packaging materials available?
 

(I) Internal packaging materials

Internal packaging materials are used to protect your products from anti-impact shock, vibration, electrostatic discharge, compression and temperature. Below are some of the examples of internal packaging materials.

1. Bubble wrap

Bubble wrap is a sheet of plastic film that is filled with air bubbles. It is suitable for wrapping electronics or fragile items.

2. Foam wrap

Foam wrap is cut accordingly to wrap around a product. This material is useful in preventing shock and vibration.

3. Foam peanut

Foam peanuts are polystyrene foam pieces that are used to protect fragile goods. It also allows the goods to flow seamlessly in the box.

4. Inflatable airbag

Inflatable airbag or air pillow is used to fill the void in the corrugated box to prevent friction between the boxes and the product.

5. Corrugated Insert

The corrugated inserts add strength and integrity to your boxes. It is used to fit the space inside your box and hold your product in place.

(II) External packaging materials

Flyer Postage Bag

Flyer postage bag is a plastic bag that comes with an adhesive strip to seal a package.

It is commonly used to pack lighter items.

Corrugated Box

Single Wall boxes are made by using one layer of fluting. This type of boxes is commonly used by merchants because the cost is low.

Double Wall boxes are made by using two layers of fluting. It is used to hold heavy and fragile items.

Important things to take note before packing your product

1. Size and shape

The product size must be measured accordingly before packing your product. It will affect the size of the packaging. For instance, if your product has a height and width of 7cm, you should not use postage bag that is too small or too big as that will cause your product to be way too loose.

2. Valuable

When a valuable good is damaged, it will incur big expenses. That is why you should choose suitable packaging materials that offer you excellent protection. For instance, you should use a double walled corrugates and internal packaging to protect fragile items before shipping your product to your customers.

3. Weight

The product fragility is determined by the product weight. A heavier product can break easily when there is a short impact. That is why you should be aware of your product weight and choose the right type of packaging material to pack your product.

Dos and don’ts of packing

Dos

Don’ts

How to pack your product?

1. Pack

There are three methods of packaging you can apply to improve your goods stability.

Method 1 – Single box packaging with lossless material

You should first fill the packaging box with foam peanuts or crumpled papers before placing in your item. This is the most common method shipping method used by online sellers. However, this packaging method is suitable for non-fragile products.

Method 2 – Single box packaging with wrapping product

For this method, wrap your item with bubble wrap, foam wrap or inflatable wraps. Then, proceed on fitting it into the packaging box. If your items are still loose, you can use corrugated inserts to increase rigidity.

Method 3 – Double box packaging

In order to do the double box packaging, you should first start by packing a smaller box that holds your items with the right amount of foam peanuts. After that, place the smaller box in a larger box and fill the box with the full amount of foam peanuts to prevent the small box from moving around.

2. Seal

You can use the “H” taping method to strengthen the box by applying your seals in the middle of the lid and also the edges of the box.

3. Label

Secure your shipping label with plastic pouch and attach it on top of the box surface.

Above all, packing is truly a cog in the wheels. Packing is a process that does not only protect the good but it will also increase merchants credibility. In order to increase your credibility, you should always be careful when packing a parcel.

Terms and Conditions

1. The SiteGiant x Lalamove First Time 10% Top-Up Bonus Campaign (the “Promotion”) is provided by LALAMOVE MALAYSIA SDN BHD (COMPANY NO. 1277201-W) (“Lalamove”) and SiteGiant Sdn Bhd (“SiteGiant”). By participating in the Promotion by registering via this link: https://sitegiant.my/lalamove-integration and/or receiving the Bonus (as defined below), this indicates you understand and agree to be bound by these Terms.

2. You are eligible to participate in the Promotion and become an “Eligible Customer” if all of the following requirements are satisfied:

a. You have enrolled in the Promotion through the dedicated main landing page for the Promotion via this link: https://sitegiant.my/lalamove-integration (“the Form”) during the Promotion Period (as defined below);

b. You have become a registered corporate (prepaid settlement) account holder of Lalamove;

c. You have signed up as a new merchant of SiteGiant and you have been onboarded by SiteGiant following satisfaction of all requirements from SiteGiant during the Promotion Period;

d. You are a company incorporated in Malaysia with a valid business registration certificate; and

e. SiteGiant and Lalamove reserve the right to refuse any Eligible Customers their participation in the Promotion for any reason and without any prior notice.

3. If you are an Eligible Customer, you are eligible to a one-time fixed credit bonus equal to 10% of the amount first topped up, to be credited to your Lalamove corporate e-wallet account (the “Bonus”) if you successfully topped up at least RM 100 during at least one single transaction to your Lalamove corporate account (the “Transaction”).

4. This Promotion commences on 15th July 2022 with the end date to be announced at a later date (the “Promotion Period”).

5. If the Eligible Customer satisfies the Conditions in clause 3 of these Terms, the Bonus will be credited within 30 days immediately following the registration of your Lalamove corporate account.

6. The relevant top-up amounts in the Lalamove account have unlimited validity from the date of the successful top-up. The Bonus is subject to applicable agreements governing your Lalamove corporate account.

7. The relevant top-up amounts are not redeemable for cash or cash-out, for resale and no refund or exchange is permitted (except as required by applicable laws).

8. During the Promotion Period, in case of any fraud or abuse in respect to how the Bonus is awarded, Lalamove reserves the right to debit the Bonus from the Eligible Customer’s Lalamove corporate account without prior notice.

9. The Bonus cannot be earned in conjunction with other offers, packages or promotions as may be launched by Lalamove from time to time, unless specified by Lalamove. The Bonus cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Lalamove.

10. SiteGiant and Lalamove reserve the right to amend, and/or vary any of these Terms and any arrangement of this Promotion, limit, suspend, cancel, and/or terminate the Promotion, without notice and without any liability.

11. In addition:

a. General terms and conditions of Lalamove would all apply (https://www.lalamove.com/en-my/terms-and-conditions).

b. Lalamove will process the collected data and personal information in accordance with Lalamove’s privacy policy (https://www.lalamove.com/en-my/privacy-policy).

c. By participating in the Promotion, you expressly consent that any personal information that you provide, may be shared between SiteGiant and Lalamove for purposes of the Promotion and all related administrative actions in connection therewith.

12. These Terms are governed by the law of Malaysia. In case of any dispute, SiteGiant and Lalamove reserve the right of final decision.

13. For any enquiries:

Related to SiteGiant, please contact support@sitegiant.my

Related to Lalamove, please contact partner.support@lalamove.com

Terms and Conditions

1. This promotion availability will be based on first come, first served basis.
2. This promotion is not applicable for renewal usage.
3. This promotion is valid for new signups only.
4. Duration of this free subscription offer is 3 + 12* months (*T&C apply).
5. Free 3 months subscription from SiteGiant and 12 months subscription from Government subsidy campaign (subject to availability).
6. SiteGiant reserves the right to change these terms and conditions at any time without prior notice.