Chek Hup originates from Ipoh, starting off as a rock sugar manufacturer in 1965. In 2000, they ventured into the instant beverage industry by introducing 3-in-1 Ipoh white coffee. Today, Chek Hup sells a total of 54 products, serving not only the Malaysia market but also overseas such as Australia, Asia Pacific region, North America, and many more.
Before this, Chek Hup mainly serves the B2B market, distributing their products to grocery stores. In 2018, they saw an opportunity in the eCommerce industry, so they started to expand their business into the B2C market.
Order Fulfillment is a hassle during campaign days
Before that, Chek Hup’s order fulfillment process was time-consuming and complicated. They needed a lot of manpower to pick and pack the items.
“Before we used SiteGiant, our order fulfillment process was quite time-consuming and complicated. During campaign days, we couldn’t fulfill our orders on time, and there were many packing errors. It is hard for us to control our stock level.”
How does SiteGiant ERP help Chek Hup simplify its eCommerce operation?
After Chek Hup implemented SiteGiant ERP, they could manage all of their marketplaces at once, and it has smoothened the overall fulfillment process. At the same time, it also helps to reduce their workload, operation and errors.
“We were fortunate enough to meet SiteGiant at our most miserable time. We only need one employee to process 300 orders within an hour. SiteGiant ERP system allows us to process orders, list products, control inventory, generate reports, and track sales all under one platform!”
How does Chek Hup rate SiteGiant ERP system?
“We have been using SiteGiant for more than two years. I personally will rate SiteGiant a 5-star rating. The system is stable, and their technical support team is very responsive. There are also lots of tutorial videos available which are easy for us to understand.”
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