Success Stories Archives - SiteGiant

TEMUI’s Grand Opening Day: Running Retail & eCommerce with SiteGiant POS

Yousef Hekma — Wed, 24 Jun 2026 03:07:08 +0000

TEMUI began as an eCommerce business under WorlyJoly Sdn Bhd, selling through online channels while managing warehouse operations through SiteGiant’s ecosystem. As the business expanded and prepared to open its first physical retail store in Balik Pulau, the team needed a practical way to manage in-store sales while keeping operations connected with their existing online business.

Having already used SiteGiant for their eCommerce operations, TEMUI decided to adopt SiteGiant POS when preparing for the store launch. Today, the system supports daily retail transactions while helping the team manage inventory, payments, and sales reporting from a single platform.

From eCommerce Operations to Opening a Physical Store

Before opening their first retail outlet, TEMUI was already operating as an eCommerce business and managing warehouse operations through SiteGiant’s Warehouse Management System. The system allowed the business to connect multiple online sales channels while keeping operations synchronized.

"The system also integrates with Shopee, TikTok Shop, and other platforms, allowing everything to be synchronized and integrated."

As the company prepared to expand into physical retail, the team began searching for a POS solution that could support their new store operations.

"The issue we faced was how were we going to manage these 3 accounts, how were we going to handle order management."

Choosing a POS System Already Connected to Their Existing Operations

Because TEMUI was already using SiteGiant for their eCommerce business, choosing SiteGiant POS was a natural next step when opening their physical store.

"Then I remembered that SiteGiant also provides a POS system."

The ability to continue using a connected ecosystem helped simplify the transition from online-only operations to retail sales.

Keeping Retail and Online Inventory Connected

One of the features that stood out to TEMUI was the ability to automatically update inventory whenever a purchase was made in-store.

Instead of manually updating stock levels separately, inventory adjustments could happen automatically across connected sales channels.

Reducing Manual Stock Adjustments

For businesses operating both online and offline, keeping inventory updated can become a repetitive task. TEMUI highlighted how inventory updates happen automatically when sales are processed through SiteGiant POS.

"When customers purchase items in our shop, the inventory is automatically deducted from the SKU."

"Marketplace inventory will also automatically be deducted."

"My admin doesn't have to manually adjust stock twice."

This allows the team to spend less time handling duplicate inventory updates between retail and online operations.

Making Daily Retail Operations Easier

Beyond inventory management, TEMUI found several POS functions useful for day-to-day store operations.

1. Fast Access to Reports and Sales Information

The team highlighted the ability to quickly access reports and sales information through the system.

"Downloading and exporting reports is very fast."

"All the details are clearly displayed."

Easy access to operational data helps the team review store performance without complicated reporting processes.

2. Supporting Multiple Payment Methods

Another feature highlighted by TEMUI was the ability to accept different payment methods through a single POS system.

"SiteGiant POS supports e-wallets, QR payments."

"All major banks are supported as well."

This provides customers with flexible payment options while allowing transactions to be processed through one system.

3. Monitoring Store Performance from Anywhere

TEMUI also highlighted the convenience of accessing the POS system through mobile devices.

"SiteGiant POS also has an app version."

"I can simply open the SiteGiant app and instantly view sales performance and transaction details from my phone."

This allows store owners and managers to stay connected to daily operations even when they are away from the store.

The Result: A Connected Retail and eCommerce Operation

After implementing SiteGiant POS, TEMUI was able to support both retail and online operations through the same ecosystem.

Key improvements highlighted by Emzi Care include:

Automatic inventory deduction after retail purchases
Marketplace inventory updates after in-store sales
Multiple payment methods including e-wallets and QR payments
Fast access to reports and transaction information
Mobile access to sales and transaction records
Smooth POS performance during a busy grand opening day

"I really feel so happy that I chose SiteGiant POS."

Conclusion

TEMUI’s experience demonstrates how businesses expanding from eCommerce into physical retail can manage operations through a connected system. By combining retail transactions, inventory updates, reporting, and payment processing within SiteGiant POS, the team was able to support their first store launch while maintaining connections with their existing online business.

"SiteGiant POS system is really easy to use. SiteGiant is the best"

For businesses expanding into physical retail and looking for a more organized way to manage sales, inventory, and daily store operations, SiteGiant POS provides a practical solution to keep everything connected in one system. Contact us Now!

The post TEMUI’s Grand Opening Day: Running Retail & eCommerce with SiteGiant POS appeared first on SiteGiant.

How Pensonic Improved Operational Efficiency by Over 200% with SiteGiant ERP

Jolin Toh — Thu, 18 Jun 2026 09:12:37 +0000

Pensonic is a well-established Malaysian home appliance brand that started around 1965. The company offers a wide range of household electrical appliances, including rice cookers, ovens, washing machines, hair dryers, and other everyday home products. Its products are available through major supermarkets as well as popular eCommerce marketplaces such as Shopee, Lazada, and TikTok Shop.

As Pensonic’s online business continued to grow, managing orders, inventory information, and marketplace operations across different platforms became increasingly complex. The company needed a more reliable way to connect its online marketplace data with its existing internal ERP system.

By implementing SiteGiant ERP together with Open API integration, Pensonic was able to automate and centralize many of its operational processes, resulting in smoother daily workflows and an operational efficiency improvement of over 200%.

Growing Across Multiple eCommerce Marketplaces

Pensonic has built a strong retail presence in Malaysia, with its products available across major supermarkets and retail outlets. At the same time, the company has continued expanding its online business through marketplaces such as Shopee, Lazada, and TikTok Shop. As more sales channels were added, managing marketplace operations became a more important part of the company’s daily workflow.

“Managing orders and marketplace operations across different platforms became more challenging.”

Each marketplace operated through its own system, requiring the team to check and coordinate information across different platforms. As online sales continued to grow, this process became more difficult to manage efficiently.

“That’s why having a reliable ERP and integration system is very important for our daily operations.”

The Challenge of Disconnected Marketplace Operations

Before implementing SiteGiant ERP Open API integration, many of Pensonic’s processes required manual checking and coordination. The team had to monitor information from different marketplaces while ensuring that the data matched the company’s internal ERP system.

“Many processes required manual checking and coordination between different platforms.”

This disconnected workflow created several operational challenges. Information had to be checked manually, updates could take longer to process, and the team had to spend more time ensuring that order and inventory records were accurate.

“This could sometimes lead to delays, stock inconsistencies, and extra workload for the team.”

As Pensonic’s online operations expanded, the company required a solution that could reduce manual coordination and improve the flow of data between its marketplaces and internal system.

Connecting Marketplace Data with an Internal ERP System

Pensonic adopted SiteGiant ERP with Open API integration to create a more connected and efficient operational workflow.

“By using SiteGiant ERP with Open API integration, we can connect our marketplace data directly to our internal ERP system.”

This integration allows data from different online sales channels to flow directly into Pensonic’s existing internal system, reducing the need for repeated manual checking and cross-platform coordination.

Instead of managing each marketplace and internal system separately, Pensonic can now operate through a more integrated data flow. This simplifies marketplace management, reduces operational complexity, and supports smoother day-to-day operations.

Automating and Centralizing Daily Processes

A major improvement for Pensonic was the ability to automate and centralize many of its daily business processes.

“Many of our processes are now automated and centralized.”

Tasks that previously required manual checking and coordination can now be managed through a more connected workflow. This reduces the time spent switching between systems, verifying information, and handling repetitive operational work.

By centralizing marketplace data and integrating it with Pensonic’s internal ERP system, the team can manage daily operations through a more organised, efficient, and streamlined process.

Improving Operational Efficiency by Over 200%

The combination of automation, centralized data, and Open API integration has created a significant improvement in Pensonic’s overall operational efficiency.

“Our operations are now much smoother and more efficient by over 200%.”

The team can manage information more efficiently while reducing the time and effort required to coordinate data across multiple platforms. This improvement is especially valuable for an established business like Pensonic, which manages a wide product range and sells through several online marketplaces.

Instead of increasing manual work as the business grows, the integration provides a more scalable way to support daily marketplace operations.

More Time for Business Growth and Customer Experience

Reducing operational workload has also allowed Pensonic’s team to focus on more strategic areas of the business.

“Our team can focus more on business growth, planning, and customer experience instead of spending too much time on operational tasks.”

With fewer repetitive processes to manage, the team can focus more on:

Business growth
Market planning
Customer experience improvement

The system does not only help Pensonic complete operational tasks more efficiently. It also gives the team more time to focus on activities that contribute directly to future business growth.

A Reliable ERP and Open API Solution for Multichannel Businesses

Pensonic’s experience shows how ERP and Open API integration can support businesses that already have an internal system but require a better way to manage data from multiple eCommerce marketplaces.

By connecting SiteGiant ERP with its internal ERP system, Pensonic was able to improve data flow, automate operational processes, and create a more centralized workflow.

“I would definitely recommend SiteGiant to businesses that are selling on multiple marketplaces and looking for a reliable ERP and Open API integration solution.”

– Chuah Chee Lip,

IT Executive, Pensonic

Conclusion

Managing operations across Shopee, Lazada, TikTok Shop, and other online marketplaces can become increasingly difficult as a business grows. Without a connected system, teams may need to spend more time checking information manually, coordinating between platforms, and resolving inconsistencies.

Pensonic addressed these challenges by adopting SiteGiant ERP together with Open API integration. The solution connected marketplace data directly to the company’s internal ERP system, automated and centralized many daily processes, and helped improve operational efficiency by over 200%.

For businesses operating across multiple eCommerce marketplaces, SiteGiant ERP provides a practical way to simplify operations, connect business systems, and support continued growth.

Looking for a reliable ERP and Open API integration solution for your multichannel business?

Contact SiteGiant for a FREE consultation!

The post How Pensonic Improved Operational Efficiency by Over 200% with SiteGiant ERP appeared first on SiteGiant.

Emzi Care – Simplifying Multichannel Order Management with SiteGiant ERP

Yousef Hekma — Wed, 10 Jun 2026 08:02:58 +0000

Emzi Care is a Malaysian health and wellness brand that has been operating since 2015. Over the years, the company expanded its sales channels from Facebook into major eCommerce marketplaces such as TikTok, Shopee, and Lazada. As the business continued to grow, managing orders across multiple platforms became an increasingly important part of daily operations.

To simplify order management and improve operational efficiency, Emzi Care adopted SiteGiant ERP, allowing the team to manage orders from multiple sales channels through one centralized system.

Managing Orders Across Multiple Sales Platforms

Before implementing SiteGiant ERP, Emzi Care was already selling through several online platforms. As the business expanded into TikTok, Shopee, and Lazada, the team faced a new challenge: managing orders coming from multiple channels efficiently.

The company needed a better way to handle orders without constantly switching between different systems.

"The issue we faced was how were we going to manage these 3 accounts, how were we going to handle order management."

As order volume continued to increase, managing everything manually became more difficult.

"The issue we faced was how were we going to manage these 3 accounts, how were we going to handle order management."

Bringing TikTok, Shopee and Lazada Into One System

While searching for a better way to manage orders across multiple platforms, Emzi Care was introduced to SiteGiant. The ability to combine multiple sales channels into one platform immediately stood out as a practical solution to their operational challenges.

After implementing SiteGiant ERP, the business was able to centralize order management and reduce the complexity of managing multiple sales channels separately.

1. Combining 3 Platforms Into One System

One of the biggest improvements for Emzi Care was the ability to manage orders from TikTok, Shopee, and Lazada through a single platform.

Instead of monitoring each marketplace separately, the team can now manage orders from one centralized system.

"With SiteGiant, we have this platform where we can manage all 3 platforms as 1."

This allows the team to simplify daily order management while maintaining visibility across multiple sales channels.

2. Managing Thousands of Orders More Efficiently

As a growing business that receives a high volume of customer orders, having a centralized platform became increasingly valuable for Emzi Care.

Managing orders individually across multiple channels can become challenging as order volume grows.

"The challenge for our team was managing the orders because we receive many orders daily, thousands of orders."

By consolidating order management into one platform, the team can handle daily operations more efficiently and reduce the complexity of managing multiple marketplaces.

3. One Platform for Daily Order Management

The ability to manage orders through one platform made daily operations easier for the team.

"With SiteGiant, everything becomes easier and faster."

Instead of relying on multiple systems, the team can focus on processing orders through a single workflow, helping daily operations run more smoothly.

4. Supporting Emzi Care Pharmacy with SiteGiant POS

As Emzi Care expanded its business with the launch of Emzi Care Pharmacy, managing a large number of products became another operational challenge.

The business needed a practical way to manage retail transactions while handling a wide variety of products.

"One of the challenges we faced was that we have many products."

To address this need, Emzi Care adopted SiteGiant POS.

"When customers walk in and want to purchase products, everything is managed through the POS system & I find it very easy to use."

The POS system provides a centralized way to manage in-store purchases, making retail operations easier to handle alongside the company’s online sales channels.

The Result: Easier Management Across Online and Retail Operations

After implementing SiteGiant ERP and POS, Emzi Care was able to simplify the way it manages both online and retail operations. Orders from TikTok, Shopee, and Lazada can now be handled through one platform, while retail transactions are managed through SiteGiant POS.

Key improvements highlighted by Emzi Care include:

Managing TikTok, Shopee, and Lazada orders through one platform
Easier multichannel order management
Better handling of high daily order volumes
Simpler day-to-day operational workflows
Easier retail transaction management through POS

"We can manage everything in one place. With SiteGiant, it combines 3 platforms into 1. We only need to refer to SiteGiant system to manage orders."

For Emzi Care, having a centralized platform has made managing orders across multiple sales channels significantly more straightforward.

Conclusion

Emzi Care’s experience demonstrates how a centralized system can help businesses simplify multichannel order management. By combining TikTok, Shopee, and Lazada orders into one platform while supporting retail operations through SiteGiant POS, the company has been able to streamline daily operations and make order management easier.

"It's definitely suitable, especially in today's landscape with TikTok, Shopee and Lazada."

For businesses managing multiple online sales channels and looking for a more organized way to handle orders, SiteGiant ERP provides a practical solution to keep everything connected in one system. Contact us Now!

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Halagel – From Multiple Platforms to One Centralized System with SiteGiant ERP

Yousef Hekma — Thu, 28 May 2026 07:50:39 +0000

Halagel, officially Koperasi Kumpulan Halagel Kedah Berhad, is a well-established business in Malaysia with 28 years of experience in the market. Founded in 1997, the company is known for its commitment to halal confidence, offering products with trusted ingredients and unquestionable halal standards.

As Halagel expanded both its online and offline sales operations, managing stock, orders, and daily workflows across multiple sales channels became increasingly important. To improve efficiency and organization, the team adopted SiteGiant ERP

What challenges did Halagel face before using SiteGiant?

Before implementing SiteGiant ERP , Halagel managed stock and sales manually across multiple platforms. Since the business operated both offline and online, the team had to go through each platform one by one to manage stock and orders.

This manual workflow made stock management difficult, time-consuming, and less organized.

“Before this we did everything manually. It was quite difficult because we had to go through every platform one by one.”

Managing stock movement, returned stock, and customer orders also required more effort without a centralized system.

How did SiteGiant help streamline their operations?

After implementing SiteGiant ERP, Halagel was able to centralize operations into one system, making both online and offline sales management easier and more organized.

1. Centralized Orders from Multiple Platforms

One of the biggest improvements for Halagel was the ability to combine orders from multiple sales channels into one centralized platform.

Instead of checking each platform separately, the team can now manage orders through one system.

“It can combine all orders from multiple platforms into 1. So we can get those orders through only 1 platform.”

This improved order processing efficiency and made daily operations easier to manage.

2. More Organized Stock Movement and Return Handling

Stock arrangement became more organized after implementing SiteGiant ERP. Halagel can now manage stock movement more systematically, including returned stock from customers.

“Stock arrangement becomes more organized. Stock movement and also returned stock from customers is managed better and more systematically.”

This makes stock handling more organized and improves daily operational efficiency.

3. Expanding Online Sales with Webstore

Halagel also uses SiteGiant’s built-in Webstore feature to support business growth online.

The team found the platform easy to use because of its simple settings and drag-and-drop setup.

“We do use the webstore feature in SiteGiant. For me, it is really easy because it is just drag and drop and then the settings are really simple for anyone to use.”

This gives Halagel an opportunity to further expand its online market presence.

4. Easier Offline Sales Management with POS

For offline sales operations, Halagel also uses SiteGiant POS.

The system helps simplify customer transactions and improves stock management, especially when transferring remaining stock from event sales back to the main inventory.

“We do use the POS system from SiteGiant. This makes it easier for us to carry out transactions with customers and in terms of stock management it becomes easier.”

This allows smoother stock transfers and better coordination between event stock and main stock using one connected system.

5. Fast and Helpful Live Chat Support

Besides operational tools, Halagel highlighted SiteGiant’s support team as another valuable benefit.

Whenever the team needed help, they used SiteGiant’s live chat support and received quick feedback and helpful solutions.

“We used the support team through the live chat and we received feedback very quickly and it was really very helpful.”

This made onboarding and day-to-day usage more efficient for the team.

The Result: A More Organized Business Operation

After implementing SiteGiant ERP, Halagel improved the way they manage both online and offline sales. With orders, stock, and daily workflows centralized into one system, the team now operates more efficiently and systematically.

Key improvements include:

Centralized order management across multiple platforms
More organized stock arrangement and stock movement
Better handling of returned stock
Easier POS transactions and stock transfer
Webstore opportunities for online expansion
Faster support through live chat
More systematic daily business operations

“All platforms in just 1 place, all of that will make it easier for us to manage our business.”

With everything connected in one platform, Halagel can now manage stock, orders, and sales with better visibility and control.

Conclusion

Halagel’s experience shows how businesses managing both online and offline sales can benefit from a centralized ERP system. By combining order management, stock handling, Webstore, POS, and live support into one platform, SiteGiant ERP helped simplify operations and helped simplify operations and make stock, orders, and sales management more organized.

“All entrepreneurs out there should consider using SiteGiant as their online and offline sales platform.”

For businesses looking to organize stock better, manage multiple sales platforms more efficiently, and improve daily operations, SiteGiant ERP offers a practical and scalable solution to stay organized and in control. Contact us now!

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Kita Shop Sabah – Growing Seamlessly with SiteGiant ERP & POS

Yousef Hekma — Fri, 12 Dec 2025 01:28:05 +0000

Kita Shop Sabah is a local Sabahan brand specialising in male and female fashion accessories uniquely embedded with locally sourced pearls. What started as an online journey on Shopee in 2020 has grown into a multi-channel business selling across Shopee, Lazada, TikTok Shop, and now a physical outlet in Kota Kinabalu.

For almost 3 years, Emilhan Mokhtar has also been recognised as a Bintang Shopee seller, thanks to his consistent growth and strong brand identity rooted in Sabahan craftsmanship.

What challenges did Kita Shop Sabah face before using SiteGiant?

When Emilhan first started selling online, managing a single platform was simple. But once the business grew and expanded to multiple marketplaces, stock management became a constant struggle.

“When I first sold on Shopee, it was easy because I focused on one platform. But when I needed to sell on another platform, the headache came in.”

Without a unified system, Emilhan had to prepare separate batches of stock for each platform. This not only increased workload but also forced him to use more capital just to maintain stock levels across all channels. Overselling risks increased, and keeping track of inventory became time-consuming and confusing.

How did SiteGiant help solve these challenges?

Everything changed when Emilhan implemented SiteGiant ERP with POS.

1. One Batch of Stock for All Platforms

SiteGiant allowed him to sync inventory across Shopee, Lazada, TikTok Shop, and his physical outlet.

“When I first sold on Shopee, it was easy because I focused on one platform. But when I needed to sell on another platform, the headache came in.”

Any sale on one channel is instantly reflected on all others, eliminating confusion and preventing overselling.

2. Unified Online & Offline Inventory with POS

Managing a physical outlet can be overwhelming without the right system. But with SiteGiant ERP built-in POS System, Emilhan gained a seamless offline-to-online workflow.

“Every time a customer walks in and makes a purchase, I don’t have to manually deduct the stock. I just scan with the POS system, and all online marketplaces auto-deduct.”

Whether stock comes in or goes out, updates happen in real time across every platform — including the physical store.

3. Faster Stock-In Process

New stock arrivals are now handled in just a few clicks.

“Whenever new stock comes in, I only have to stock in once, and all platforms update automatically.”

This streamlined process helps the business stay organised and efficient, especially during busy periods.

4. Affordable and Value-Packed System

For Emilhan, SiteGiant was not only powerful but also cost-effective.

“The price package is quite affordable, and it serves the purpose of why I want to use this system.”

The Result: A Smooth, Scalable Retail Operation

With SiteGiant, Emilhan transformed his multi-channel operations:

One unified inventory system
Auto stock deduction online and offline
Reduced operational mistakes
Lower capital needed
Faster fulfilment
Stronger ability to scale and grow

What began as an online Shopee store has now evolved into a growing omnichannel brand with a physical presence.

Conclusion

Kita Shop Sabah’s journey shows how powerful the right system can be for a growing business. By using SiteGiant to sync inventory across Shopee, Lazada, TikTok Shop, and their physical outlet, they no longer worry about stock mismatches, overselling, or preparing separate batches of inventory for each platform. With one connected system and an easy-to-use POS, their operations became smoother, faster, and more efficient.

For business owners who want a reliable and affordable one-stop solution to manage both online and offline sales, SiteGiant makes multichannel selling simpler than ever.

If you want to scale your business with less stress and better control, SiteGiant is worth a try. Contact us now!

The post Kita Shop Sabah – Growing Seamlessly with SiteGiant ERP & POS appeared first on SiteGiant.

Sixstar I.T: 8 Years of Trust in One Unified System

Kelven Wong — Fri, 17 Oct 2025 04:46:45 +0000

Sixstar I.T is a Malaysian online store offering a wide range of IT gadgets at affordable prices. With over eight years of experience selling on platforms like Shopee and Lazada, the brand has built a strong reputation for reliability and value.

Today, Sixstar I.T carries more than 400 products, serving customers who seek quality tech solutions at competitive prices.

Their Journey with SiteGiant

Sixstar IT first started using SiteGiant Unicart to manage their online business. As their operations expanded, they upgraded to SiteGiant ERP to handle higher order volumes and streamline daily processes.

"The system helps me sync orders from multiple platforms, so we don’t have to print and process them manually one by one."

With SiteGiant ERP, Sixstar I.T can now centralize orders and inventory across multiple platforms, preventing overselling and simplifying management from inventory to customer service.

They also use the Customer Relationship Management (CRM) feature, which helps customers repurchase, receive special offers, and get vouchers — all in one system.

Additionally, features like Payment Reconciliation and SiteGiant Multichat further improve efficiency and customer experience.

"The system helps us handle overpaid transactions and manage customer service effectively."

Features They Recommended

Beyond order management, Sixstar I.T appreciates SiteGiant’s flexible tools designed for business growth.

"SiteGiant has many useful add-on features. They can be very helpful if you use them right."

They also recommend SiteGiant POS for retailers, which integrates online and offline sales in one place. For sellers interested in building their own brand or mobile app , SiteGiant offers solutions to support that journey.

"If you’re running a larger warehouse, you can also use their WMS (Warehouse Management System). That would be even better."

Why They Recommend SiteGiant

After years of partnership, Sixstar I.T continues to see SiteGiant as a trusted system that grows with its business.

"Overall, after using SiteGiant ERP for so many years, it’s definitely a good choice. I’ve been with SiteGiant for 7 to 8 years. Their features are truly helpful, and SiteGiant Customer Service backup is fast!"

Conclusion

From order syncing to warehouse and customer management, SiteGiant plays a key role in helping Sixstar I.T operate efficiently and deliver great service to its customers. Their success story shows how SiteGiant empowers Malaysian businesses to simplify operations, scale seamlessly, and build lasting trust.

Interested to know more about SiteGiant ERP?

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Orange Spare Part: Picking And Packing Process is 50% Faster.

Kelven Wong — Thu, 23 Jan 2025 06:39:27 +0000

Orange Spare Part is a trusted 30-year-old business selling electronic spare parts. They offer a wide range of spare parts for products like washing machines, refrigerators, air conditioners, and more. With a presence across multiple channels, they sell through their offline store, Shopee, Lazada, TikTok, and their webstore.

What are the challenges Orange Spare Part faced?

Before implementing SiteGiant WMS, Orange Spare Part struggled to manage their large warehouse due to the wide variety of products. As a result, pickers frequently pick the wrong items.

“New pickers didn’t know where the items were located, leading to long search times. They often had to ask us multiple times to find the correct item location.”

The snowball effect of slow picking and packing led to delayed order processing. As a result, customers frequently complained about slow processing times, receiving the wrong items, and other issues.

How can SiteGiant WMS help Orange Spare Part to solve the challenges?

After implementing SiteGiant Warehouse Management System (WMS), pickers and packers can use a PDA scanner or smartphone to easily check item names, locations, and quantities.

“Our workload has become easier and 50% more efficient compared to before. PDA scanning has also helped us reduce pick and pack errors.”

With SiteGiant WMS, Orange Spare Part can now easily assign tasks to their pickers and packers, eliminating the hassle of printing multiple picking and packing lists.

Interested to know more about SiteGiant WMS?

Learn More

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HomeDeco – Simplify Inventory Management & Excess Shipping Fee

Jolin Toh — Wed, 04 Dec 2024 01:19:23 +0000

HomeDeco, founded in 2020, they mainly sell pet accessories such as cat beds, cat tree houses, cat scratches, as well as high-quality home decor products at affordable prices on multiple marketplaces channels.

How SiteGiant ERP helped HomeDeco to reduce their workload?

SiteGiant helps HomeDeco easily centraliza and manage products, order fulfillment and inventory management without hassle in one place. Since implementing SiteGiant EPR, HomeDeco’s picking process was faster and packing errors have significantly decreased. achieved 99.9% error-free packing.

“In terms of order fulfillment, our staff can clearly know which product to pick as all products are listed on the pick list. This makes it easier for them to identify the required products.”

Additionally, SiteGiant ERP also helps speed up the process of handing returns and restoring inventory.

“After using SiteGiant, we can easily identify which product it is and accurately restock it with just a quick scan. It’s indeed much more convenient.”

SiteGiant Payment Reconciliation features cross-check excess shipping fee across multiple channels.

SiteGiant Payment Reconciliation automatically calculates the difference between platform’s charges and shipping fee paid by customers. Sellers can easily export a CSV file of the shipping fee statement from SiteGiant and submit it to each marketplace to claim it back.

“One of the great functions we frequently use is Payment Reconciliation to check for excess shipping fee chargers. We can export all the excess charge data and then submit it to the platform for processing to apply for a refund.”

Effortlessly Copy Listings to Other Platforms: Complete Everything in Just 1 Day!

Since launching their TikTok Shop, they’ve seamlessly leveraged SiteGiant ERP system to effortlessly copy product listings from other platforms, streamline inventory synchronization and more—all within just 1 day.

“I would definitely recommend using SiteGiant because they can really help reduce your workload making your eCommerce business journey smoother.”

SiteGiant: Your Ultimate eCommerce Partner for Reducing Workload and Boosting Efficiency

Take your eCommerce business to the next level with SiteGiant! Our platform is designed to streamline your operations, reduce your workload and maximize your efficiency. Whether you’re looking to automate order processing, gain valuable insights through detailed analytics or seamlessly integrate with popular marketplaces, SiteGiant has you covered.

Not using SiteGiant yet?

Now is the perfect time to give it a try!

Learn More

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TTF Group – Seamlessly Optimize Online & Warehouse Operations

Kelven Wong — Fri, 15 Nov 2024 02:03:01 +0000

Established in 1996, TTF is Malaysia’s leading storage racking supplier, renowned for being the first in Malaysia to introduce the yellow and blue boltless rack. With ISO 9001:2015 certification, TTF provides high-quality warehouse racks, light-duty racks, packing tables and handling equipment for diverse customer needs.

Facing Inaccurate Inventory Counts in the Past

“In the past, we faced issues with inconsistencies in stock levels across eCommerce platforms. When a product runs out of stock on one marketplace, we often fail to notice it in time.”

Although TTF’s business grew, inventory management became one of the biggest challenges. Manually monitoring and deducting stock count in every sales channel was extremely inefficient, sometimes even producing inaccurate inventory counts.

“Moreover, some of our products include multiple individual SKUs. For instance, a complete rack consists of HTF boards, beams, angle posts, etc. We faced bottlenecks in managing the inventory for certain SKUs.”

Breaking Up with Inventory Management Hassle with SiteGiant ERP

“After implementing SiteGiant ERP, we can sync our inventory across all marketplaces. This means that when we sell one product on Shopee, the stock is also automatically deducted on other sales channels.”

Now, TTF dominates its inventory with accurate data, effectively eliminating the problem of inaccurate stock levels. Moreover, the SiteGiant Bundle Product Kit Feature helps TTF simplify SKU management by bundling individual items into a complete SKU product.

“With the Bundle Product Kit Feature, we can synchronize and automatically deduct the inventory for each SKU in the Kit. If any individual SKU in the Kit goes out of stock, the entire Kit will also be temporarily out of stock.”

This feature helps TTF prevent overselling and backorders. Whenever an item from a Kit sells, the system adjusts each component’s inventory accordingly, allowing TTF to meet customer demands consistently.

Building a Future with SiteGiant: 5 Years of Success Using SiteGiant ERP

“The key to our success in selling across multiple marketplaces today is choosing the right ERP system.”

TTF has been using SiteGiant ERP system for over 5 years to streamline their daily online and warehouse operations, such as order fulfillment, printing AWB labels, picking, sorting and packing products.

“Overall, I highly recommend SiteGiant to all online sellers. Because it has effectively helped us optimize our online and warehouse operations.”

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The post TTF Group – Seamlessly Optimize Online & Warehouse Operations appeared first on SiteGiant.

2KM Florist – Experiencing Soaring Growth after Venturing Back into Retail with SiteGiant OMO

Kelven Wong — Tue, 29 Oct 2024 08:16:03 +0000

2KM Florist is a one-stop supply center for florists, baking, parties, weddings and home decor needs. They offer a wide variety of high-quality products including artificial, soap, dried, preserved flowers, gift wrapping paper, graduation gifts and more – all at affordable prices to help customers maximize profits from their event decoration business.

Streamlining Online Operations with SiteGiant ERP in the Early Days

“When we first started our business, SiteGiant ERP has been helping us streamline our online operation by centralizing our stock across Shopee, Lazada and our webstore.”

Moreover, 2KM Florist used SiteGiant Webstore Builde r Tool, which is packed with over 70 customizable templates, to build their eCommerce site and promote their brand online.

How is 2KM Florist Elevating Offline Business to New Heights with SiteGiant?

“After the pandemic, we wanted to venture back into retail business. Thanks to SiteGiant, we effortlessly experienced soaring growth in our offline business after adopting SiteGiant POS System and OMO (Online-Merged-Offline) solution at just the right time.”

Akmal, the retail assistant of 2KM Florist, added that implementing these solutions was a fortunate decision as it had a major positive impact on their business success.

Sparking The Joy of Shopping Anytime, Anywhere – Whether It’s Online or Offline

In 2KM Florist retail shop, customers can scan a QR Code to download their shopping app and register as members to enjoy more savings and benefits. The innovative SiteGiant OMO concept enhances the customers’ experience by allowing them to shop online while earning points.

“Ultimately, SiteGiant’s Membership and Shopping App creates a seamless shopping experience for our online and offline customers, leading to an increase in repeat purchases.”

Happy Customers = Successful Business

2KM Florist’s goal is to keep customers happy by helping them save more when spending more. Thus, they adopted SiteGiant Membership App so members can enjoy exclusive rewards and benefits.

“SiteGiant Membership App empowers us to create different marketing campaigns such as Member Day and Free Shipping Programs. Members can also earn points when spending with us and redeem them for rewards.”

Personalized Wholesale Pricings to B2B Clients

Moreover, SiteGiant Wholesale Pricing allows 2KM Florist to create new business opportunities for clients, particularly those interested in event decoration businesses.

“We use SiteGiant’s Wholesale Pricing feature to differentiate our product price between B2B clients and individual consumers, so our B2B clients can enjoy exclusive wholesale prices when buying in bulk.”

“Overall, SiteGiant ERP with OMO is a game-changer for all businesses. It is easy to adapt with SiteGiant’s complete tutorial guide, and their support team is ever-ready to assist.”

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The post 2KM Florist – Experiencing Soaring Growth after Venturing Back into Retail with SiteGiant OMO appeared first on SiteGiant.