Online-Merge-Offline (OMO) Omnichannel Solution

Bridging the gap between your online and offline business to create a seamless shopping experience for your customers.

What is OMO Solution?

OMO Solution provides your customers with a fully-integrated shopping experience between all online and offline sales channels. At the same time, help your business to better understand your customers and drive more sales.

Why Does Your Business Need an OMO Solution?

improve sales with multiple touchpoints

Nowadays, customers are browsing for products online and in-store before deciding to purchase.

By providing a connected shopping experience across all your online and offline channels, you can encourage customers to buy your product anytime, anywhere, at their convenience.

See an increase in repeat customers by offering more savings and rewards. You can also notify your customers of the latest deals through their mobile phones to entice them to purchase once again.

Understand your customers’ purchasing habits by analyzing the collected data and use these insights to work on future business growth strategies.

Easily manage and update all your product, inventory and sales data across all integrated sales channels such as marketplaces, webstore, retail store, mobile app and many more from 1 platform.

Essentials for your OMO Business

OMO business essential - mobile shopping app
Mobile Membership & Shopping App
OMO business essential - customer relationship management (CRM)
Customer Relationship Management (CRM)
OMO essentials - smart salesman app
Smart Salesman App
OMO business essential - POS system
Point of Sales (POS)
OMO business essential - webstore
Webstore

Mobile Membership & Shopping App

Offer convenience and reward your loyal customers through a mobile app

Membership

Convert buyers into members by having them register through the mobile app.  Members will be able to view their purchase history, product catalogue and collect membership points, wherever they are.

Entice your customers with exclusive deals

Your customers may not be at your store but you can still give them a reason to shop right at their fingertips! Share the latest deals and promotions available in-store or online with your customers through the mobile app.

Repeat Purchases

A record of the purchases made by your customers will be available in their own mobile shopping app account. That way, they may look back at the product details anytime and repurchase the products with ease.

Customer Relationship Management (CRM)

Your customers are valuable for your business growth

Centralise all your customer data in one place

Easily access your customer data gathered from all the sales channels that you own. They are your valuable customers whom you can look to for any further promoting or upselling opportunities.

Sync your customer information in real-time

All customer information will automatically be updated from your online and offline stores. This allows you to conveniently keep track of your customers’ data from wherever you are, at any time.

Customer data management

Organise and have a clear overview of all your customers who are shopping with your business. Assign, search and identify them based on specific customer grouping. 

Customer Relationship Management (CRM)

Smart Salesman App

Tailor your business to your customers’ needs in store

Customer Analytics

Get a good gauge of your customers’ average spending in-store or on their mobile shopping app. This will provide you with plenty of insights into your customers’ shopping behaviour across all your sales channels.

Purchase History

Your retail or shop assistant may also view customers’ past purchases to understand customers’ preferences. With this, they will be able to recommend relevant products that are of your customers’ interest.

Personalised Promotion

Offer special promotions specifically for your loyal customers. They deserve to be cared for and rewarded for continuously supporting your business.

Point of Sales (POS)

Engage and sell to your customers anywhere with POS

Sync all inventory data in real-time

Ensure your inventory stocks are deducted when a purchase is made in your retail store. The stock count will be updated automatically across all the other integrated sales channels as well to prevent overselling.

Easily monitor performance across all channels

Integration enables you to consolidate sales data from both online and offline channels into one dashboard. Eliminating the need for manual analysis of sales data, providing you a comprehensive view of your channels’ performance.

Increase effectiveness of your marketing strategy

Leverage the data collected from both online and offline channels, you can utilise this data to create effective marketing strategies that maximise customer conversions.

Webstore

Sell your products 24/7 on your very own branded webstore

Branded webstore
Create a brand your customers can remember

Easily set up your own branded webstore without any coding knowledge needed. Let it be a place where your customers can rely on for first-hand product information and deals.

Fast and secure checkout flow

Various trusted and reliable payment methods are available to ensure a smooth checkout experience for your customers.

Grow your brand with powerful marketing tools

Establish your brand and bring your business to the next level with effective marketing strategies. 

Watch The Success Stories of Our Customers

“SiteGiant Membership App helped us to improve our brand exposure threefold!”

With SiteGiant’s help, our shopping app has been launched and downloaded through Google Play and App Store. This enables our farmers to easily place orders through the Shopping App. SiteGiant Membership App also helped us to improve our brand exposure threefold. Those features allow us to engage better, communicate, and build a stronger bond with our customers.

Rated 5 out of 5

Lim Zhong Yong
Soon Huat Seeds

“Membership App helps us boosts customer retention and increase the repeat purchase rate by 2 times!”

SiteGiant OMO has helped us double our sales and increase our customers’ repeat purchase rate by 2 times! It allows us to create various campaigns and benefit our members with member vouchers, cashback vouchers, reward points and member day events. Ultimately, this will give our customers more value than before!

Rated 5 out of 5

Samson
AugustFame

“Shopping App is easy to download and use, boosting customer benefits and encouraging repeat purchases!”

SiteGiant makes managing multichannel inventory simple and helps reduce labor costs.With the Shopping App, customers can collect points, receive vouchers, and use cashback for repeat purchases. Thanks to the strong system, we can now focus more on our marketing efforts.
Rated 5 out of 5

Sham
Sham Perfume

“Membership privileges fosters better engagement and strengthen customer bonds!”

We have been using SiteGiant for 5 years. SiteGiant Shopping App helps us effectively promote our brand to a wider audience, tripling our brand exposure. Membership privileges encourage our members to make repeat purchases of our products. It also fosters better engagement among our members. Over time, our bond with members will also grow stronger!

Rated 5 out of 5

Brenda
UGreen Malaysia

“Membership privileges fosters better engagement and strengthen customer bonds!”

We have been using SiteGiant for 5 years. SiteGiant Shopping App helps us effectively promote our brand to a wider audience, tripling our brand exposure. Membership privileges encourage our members to make repeat purchases of our products. It also fosters better engagement among our members. Over time, our bond with members will also grow stronger!

Rated 5 out of 5

Brenda
UGreen Malaysia

“We doubled our sales and achieved an average of 100 new members signup per month!”

SiteGiant OMO has helped us double up our sales through the membership program, with an average of 100 new members signing up per month, and the number is continuously growing. Additionally, we can identify our key customers and introduce the right products to the right audience through the CRM feature.
Rated 5 out of 5

Ahfi
Jacob Biker

“Shopping App is easy to download and use, boosting customer benefits and encouraging repeat purchases!”

SiteGiant makes managing multichannel inventory simple and helps reduce labor costs. With the Shopping App, customers can collect points, receive vouchers, and use cashback for repeat purchases. Thanks to the strong system, we can now focus more on our marketing efforts.
Rated 5 out of 5
Sham
Sham Perfume

“Membership privileges fosters better engagement and strengthen customer bonds!”

We have been using SiteGiant for 5 years. SiteGiant Shopping App helps us effectively promote our brand to a wider audience, tripling our brand exposure. Membership privileges encourage our members to make repeat purchases of our products. It also fosters better engagement among our members. Over time, our bond with members will also grow stronger!

Rated 5 out of 5
Brenda
UGreen Malaysia

Transform your business with SiteGiant OMO Solution today!

Chat with us for more information