WhatsApp is a commonly-used channel for communication these days. Thus, it’s no surprise that many sellers are also using WhatsApp to connect and engage with their customers. Not only is WhatsApp convenient for sharing product information, customers can also directly contact sellers to place orders through the chat.
As convenient as it is for customers, sellers who are receiving a ton of orders through WhatsApp would understand how messy the process is, having to manually check and note each order one-by-one. Sellers are prone to miss out on orders and have to constantly confirm if stocks are still available. It definitely is time-consuming and not sustainable for large businesses.
Nevertheless, WhatsApp has been actively working on creating business opportunities on the app and this has paved the way for WhatsApp Commerce to take place in the eCommerce industry.
What is WhatsApp Commerce?
The adoption of WhatsApp as a platform to interact with customers and sell products or services is now what we know as WhatsApp Commerce. Sellers may easily send a product catalogue for customers to browse and at the same time, allow customers to place orders and proceed to make payment with just a few clicks.
Benefits of WhatsApp Commerce
WhatsApp Commerce is an enhanced shopping experience on WhatsApp for many and is recommended for online sellers due to its benefits:
Online sellers who are looking for a smoother eCommerce transaction and would like to provide customers with a pleasant shopping experience on WhatsApp should consider utilizing the WhatsApp Commerce tool. SiteGiant platform comes with WhatsApp Commerce features which are easy for sellers to set up, customize and use.
Apart from WhatsApp Commerce, SiteGiant 6-in-1 eCommerce Solution can also help you sell on various other channels (Lazada, Shopee, webstore, Facebook Shop, Facebook Live, Instagram and many more) effortlessly. Chat with our friendly eCommerce consultants to know more!