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Halagel – From Multiple Platforms to One Centralized System with SiteGiant ERP

Halagel, officially Koperasi Kumpulan Halagel Kedah Berhad, is a well-established business in Malaysia with 28 years of experience in the market. Founded in 1997, the company is known for its commitment to halal confidence, offering products with trusted ingredients and unquestionable halal standards.

As Halagel expanded both its online and offline sales operations, managing stock, orders, and daily workflows across multiple sales channels became increasingly important. To improve efficiency and organization, the team adopted SiteGiant ERP

What challenges did Halagel face before using SiteGiant?

Before implementing SiteGiant ERP , Halagel managed stock and sales manually across multiple platforms. Since the business operated both offline and online, the team had to go through each platform one by one to manage stock and orders.

This manual workflow made stock management difficult, time-consuming, and less organized.

“Before this we did everything manually. It was quite difficult because we had to go through every platform one by one.”

Managing stock movement, returned stock, and customer orders also required more effort without a centralized system.

How did SiteGiant help streamline their operations?

After implementing SiteGiant ERP, Halagel was able to centralize operations into one system, making both online and offline sales management easier and more organized.

1. Centralized Orders from Multiple Platforms

One of the biggest improvements for Halagel was the ability to combine orders from multiple sales channels into one centralized platform.
 
Instead of checking each platform separately, the team can now manage orders through one system.

“It can combine all orders from multiple platforms into 1. So we can get those orders through only 1 platform.”

This improved order processing efficiency and made daily operations easier to manage.

2. More Organized Stock Movement and Return Handling

Stock arrangement became more organized after implementing SiteGiant ERP. Halagel can now manage stock movement more systematically, including returned stock from customers.

“Stock arrangement becomes more organized. Stock movement and also returned stock from customers is managed better and more systematically.”

This makes stock handling more organized and improves daily operational efficiency.

3. Expanding Online Sales with Webstore

Halagel also uses SiteGiant’s built-in Webstore feature to support business growth online.
 
The team found the platform easy to use because of its simple settings and drag-and-drop setup.

“We do use the webstore feature in SiteGiant. For me, it is really easy because it is just drag and drop and then the settings are really simple for anyone to use.”

This gives Halagel an opportunity to further expand its online market presence.

4. Easier Offline Sales Management with POS

For offline sales operations, Halagel also uses SiteGiant POS.
 
The system helps simplify customer transactions and improves stock management, especially when transferring remaining stock from event sales back to the main inventory.

“We do use the POS system from SiteGiant. This makes it easier for us to carry out transactions with customers and in terms of stock management it becomes easier.”

This allows smoother stock transfers and better coordination between event stock and main stock using one connected system.

5. Fast and Helpful Live Chat Support

Besides operational tools, Halagel highlighted SiteGiant’s support team as another valuable benefit.
 
Whenever the team needed help, they used SiteGiant’s live chat support and received quick feedback and helpful solutions.

“We used the support team through the live chat and we received feedback very quickly and it was really very helpful.”

This made onboarding and day-to-day usage more efficient for the team.

The Result: A More Organized Business Operation

After implementing SiteGiant ERP, Halagel improved the way they manage both online and offline sales. With orders, stock, and daily workflows centralized into one system, the team now operates more efficiently and systematically.
 
Key improvements include:
  • Centralized order management across multiple platforms
  • More organized stock arrangement and stock movement
  • Better handling of returned stock
  • Easier POS transactions and stock transfer
  • Webstore opportunities for online expansion
  • Faster support through live chat
  • More systematic daily business operations

“All platforms in just 1 place, all of that will make it easier for us to manage our business.”

With everything connected in one platform, Halagel can now manage stock, orders, and sales with better visibility and control.

Conclusion

Halagel’s experience shows how businesses managing both online and offline sales can benefit from a centralized ERP system. By combining order management, stock handling, Webstore, POS, and live support into one platform, SiteGiant ERP helped simplify operations and helped simplify operations and make stock, orders, and sales management more organized.

“All entrepreneurs out there should consider using SiteGiant as their online and offline sales platform.”

For businesses looking to organize stock better, manage multiple sales platforms more efficiently, and improve daily operations, SiteGiant ERP offers a practical and scalable solution to stay organized and in control. Contact us now!
 
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