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Emzi Care – Simplifying Multichannel Order Management with SiteGiant ERP

Emzi Care is a Malaysian health and wellness brand that has been operating since 2015. Over the years, the company expanded its sales channels from Facebook into major eCommerce marketplaces such as TikTok, Shopee, and Lazada. As the business continued to grow, managing orders across multiple platforms became an increasingly important part of daily operations.

To simplify order management and improve operational efficiency, Emzi Care adopted SiteGiant ERP, allowing the team to manage orders from multiple sales channels through one centralized system.

Managing Orders Across Multiple Sales Platforms

Before implementing SiteGiant ERP, Emzi Care was already selling through several online platforms. As the business expanded into TikTok, Shopee, and Lazada, the team faced a new challenge: managing orders coming from multiple channels efficiently.
 
The company needed a better way to handle orders without constantly switching between different systems.

"The issue we faced was how were we going to manage these 3 accounts, how were we going to handle order management."

As order volume continued to increase, managing everything manually became more difficult.

"The issue we faced was how were we going to manage these 3 accounts, how were we going to handle order management."

Bringing TikTok, Shopee and Lazada Into One System

While searching for a better way to manage orders across multiple platforms, Emzi Care was introduced to SiteGiant. The ability to combine multiple sales channels into one platform immediately stood out as a practical solution to their operational challenges.

After implementing SiteGiant ERP, the business was able to centralize order management and reduce the complexity of managing multiple sales channels separately.

1. Combining 3 Platforms Into One System

One of the biggest improvements for Emzi Care was the ability to manage orders from TikTok, Shopee, and Lazada through a single platform.
 
Instead of monitoring each marketplace separately, the team can now manage orders from one centralized system.

"With SiteGiant, we have this platform where we can manage all 3 platforms as 1."

This allows the team to simplify daily order management while maintaining visibility across multiple sales channels.

2. Managing Thousands of Orders More Efficiently

As a growing business that receives a high volume of customer orders, having a centralized platform became increasingly valuable for Emzi Care.
 
Managing orders individually across multiple channels can become challenging as order volume grows.

"The challenge for our team was managing the orders because we receive many orders daily, thousands of orders."

By consolidating order management into one platform, the team can handle daily operations more efficiently and reduce the complexity of managing multiple marketplaces.

3. One Platform for Daily Order Management

The ability to manage orders through one platform made daily operations easier for the team.

"With SiteGiant, everything becomes easier and faster."

Instead of relying on multiple systems, the team can focus on processing orders through a single workflow, helping daily operations run more smoothly.

4. Supporting Emzi Care Pharmacy with SiteGiant POS

As Emzi Care expanded its business with the launch of Emzi Care Pharmacy, managing a large number of products became another operational challenge.
 
The business needed a practical way to manage retail transactions while handling a wide variety of products.

"One of the challenges we faced was that we have many products."

To address this need, Emzi Care adopted SiteGiant POS.

"When customers walk in and want to purchase products, everything is managed through the POS system & I find it very easy to use."

The POS system provides a centralized way to manage in-store purchases, making retail operations easier to handle alongside the company’s online sales channels.

The Result: Easier Management Across Online and Retail Operations

After implementing SiteGiant ERP and POS, Emzi Care was able to simplify the way it manages both online and retail operations. Orders from TikTok, Shopee, and Lazada can now be handled through one platform, while retail transactions are managed through SiteGiant POS.
 
Key improvements highlighted by Emzi Care include:
  • Managing TikTok, Shopee, and Lazada orders through one platform
  • Easier multichannel order management
  • Better handling of high daily order volumes
  • Simpler day-to-day operational workflows
  • Easier retail transaction management through POS

"We can manage everything in one place. With SiteGiant, it combines 3 platforms into 1. We only need to refer to SiteGiant system to manage orders."

For Emzi Care, having a centralized platform has made managing orders across multiple sales channels significantly more straightforward.

Conclusion

Emzi Care’s experience demonstrates how a centralized system can help businesses simplify multichannel order management. By combining TikTok, Shopee, and Lazada orders into one platform while supporting retail operations through SiteGiant POS, the company has been able to streamline daily operations and make order management easier.

"It's definitely suitable, especially in today's landscape with TikTok, Shopee and Lazada."

For businesses managing multiple online sales channels and looking for a more organized way to handle orders, SiteGiant ERP provides a practical solution to keep everything connected in one system. Contact us Now!
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